Manager, Project Manager - Product Operations (Business Cards & Payments)

Capital One • McLean, VA

3d

About The Position

The Manager, Project Manager in Product Operations will help Business Cards & Payments product teams operate effectively by identifying and resolving operational challenges, developing scalable tools and processes, and improving efficiency. The role combines strategic thinking with analytical problem-solving and hands-on execution.

The position provides program management support for standard and AI-driven workstreams, establishes structure and clear ownership in fast-moving environments, and promotes accountability for resources. It also owns the product organization’s technology stack, including Jira, Claude, and Tableau, and develops frameworks, reporting, and operational practices that support visibility, alignment, and effective execution.

Working with senior leaders and product, engineering, design, data, and business teams, the role removes roadblocks, supports product launches, and helps ensure operational readiness, risk mitigation, and compliance with business requirements. The role defines and tracks KPIs, conducts root-cause analysis, and uses reporting and analytics to inform decisions and continuous improvement.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of experience in product operations, product management, or strategy.
• Experience working cross-functionally with product, engineering, and business teams.
• Ability to analyze data, derive insights, and make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Experience with automation and workflow optimization.
• Strong problem-solving skills and a track record of building tools and processes that drive efficiency.

Nice To Haves

• 5 or more years of experience in product operations or related roles.
• Experience in financial services, payments, or the business cards industry.
• Proficiency in SQL, Tableau, Jira, Confluence, or similar platforms.

Responsibilities

• Identify inefficiencies and friction points in product development, launches, and operations, and develop solutions.
• Implement streamlined cross-functional workflows while maintaining quality.
• Drive continuous improvement using data and user feedback.
• Provide program management support for standard and AI-driven workstreams.
• Monitor resource accountability across workstreams, including efficient use of headcount and budget.
• Introduce structure, ownership, and execution roadmaps in loosely defined, fast-moving environments.
• Own the product organization’s technology stack, including Jira, Claude, and Tableau, and maintain visibility, data accuracy, and platform hygiene.
• Develop frameworks and best practices that enable clear, aligned execution.
• Collaborate with engineering, data, and business teams to integrate technology solutions that improve effectiveness.
• Partner with senior leaders and product, engineering, design, and business teams to remove roadblocks and ensure smooth execution.
• Facilitate communication, documentation, and decision-making to drive alignment across teams.
• Support product launches by ensuring operational readiness, risk mitigation, and compliance with business requirements.
• Define and track KPIs to measure operational effectiveness.
• Conduct root-cause analysis to identify challenges and opportunities for improvement.
• Develop reporting and analytics that provide operational visibility and inform strategic decisions.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager