Longo Lexus Product & Delivery Specialist
About The Position
Longo Lexus is seeking a Lexus Delivery Specialist to deliver new and Lexus Certified vehicles after purchase and explain vehicle features and functions so guests can make the most of their vehicles. The role works in a demanding, fast-paced environment and partners with the sales team. It is full-time and based entirely onsite at Longo Lexus in El Monte, California. Weekend and evening coverage is required to accommodate guests’ availability. The stated base hourly rate is $21.00. The specialist inspects vehicles, completes delivery paperwork, coordinates appointments with sales personnel, maintains current product knowledge, introduces guests to dealership operations, and supports sales and guest satisfaction objectives. The position requires customer service and communication skills, attention to detail, professional conduct, and the ability to work with the public. A valid California driver’s license and an acceptable, safe driving record are required. The role involves working outdoors in varied weather and in noisy, small, or enclosed spaces. Physical tasks include frequent bending, reaching, kneeling, crouching, crawling, lifting or moving objects up to 50 pounds, standing or sitting for prolonged periods, operating motor vehicles or heavy equipment, and using ladders, stairs, and similar structures.
Requirements
- High school diploma or equivalent.
- Ability to coordinate activities with other employees and work as a team player.
- Ability to read and comprehend instructions and information in English.
- Ability to learn and understand federal, state, and local laws governing retail auto sales.
- Ability to use good judgment in challenging situations and pay attention to detail.
- Ability to follow up with guests and employees and work well with the public.
- Ability to communicate professionally by phone, internet, and in person.
- Ability to use standard office equipment.
- Valid California driver’s license and an acceptable, safe driving record.
- Ability to meet the role’s physical demands, including lifting or moving objects up to 50 pounds and operating motor vehicles or heavy equipment.
Nice To Haves
- At least one year of customer service experience in the automobile or technology industries (preferred).
- Knowledge of vehicle leasing principles, basic mathematical concepts, equity values and depreciation, and laws governing retail automotive sales.
Responsibilities
- Inspect vehicles for damage and confirm that accessories listed on the invoice are present.
- Ensure vehicle serial numbers match those on delivery paperwork.
- Complete delivery paperwork or electronic transactions promptly according to dealership requirements.
- Arrive on time for scheduled appointments and maintain communication with designated sales personnel about each delivery, including issues, concerns, or schedule changes.
- Stay current on product knowledge, particularly new features, accessories, and their benefits and convenience for guests.
- Introduce guests to dealership operations, including the service and parts departments.
- Maintain and achieve sales and guest satisfaction objectives set by management.
- Perform other administrative duties as assigned by management.
- Maintain high ethical standards and a professional appearance.
Benefits
- Weekly pay, with pay every Friday.
- 401(k) with a company match.
- Vacation accruals for full-time or part-time team members.
- Medical, dental, and vision benefits available to full-time team members.
- Team member referral bonus program.
- Tuition reimbursement.
- Discounts with corporate partners.
- Development and growth opportunities.
- Free employee parking.
- Free onsite gym.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
