Longo Lexus Product & Delivery Specialist

Penske Motor Group•El Monte, CA

9d•Onsite

About The Position

Longo Lexus is seeking a Lexus Delivery Specialist to deliver new and Lexus Certified vehicles after purchase and explain their features and functions so guests can make the most of their vehicles. The role works in a demanding, fast-paced dealership environment and collaborates with the sales team. It is full-time, entirely onsite at Longo Lexus in El Monte, California, with evening and weekend coverage required to accommodate guests’ schedules. The listed base hourly rate is $21.00. The position includes inspecting vehicles, confirming accessories and serial numbers, completing delivery paperwork, coordinating appointments with sales personnel, maintaining product knowledge, and introducing guests to dealership service and parts operations. The specialist is expected to support sales and guest-satisfaction objectives, handle administrative duties, maintain professional appearance, and uphold high ethical standards. The role requires a high school diploma or equivalent, strong communication and customer-service skills, the ability to learn applicable automotive sales laws, and a valid California driver’s license with an acceptable and safe driving record. A minimum of one year of customer-service experience in the automobile or technology industries is preferred. Physical duties include working outdoors in varied weather and environments, operating vehicles or heavy equipment, and lifting or moving objects up to 50 pounds.

Requirements

High school diploma or equivalent.
A minimum of one year of customer-service experience in the automobile or technology industries is preferred.
Knowledge of vehicle leasing principles; basic mathematical concepts; equity values and depreciation; and laws governing retail automotive sales.
Ability to coordinate activities with other employees and work as a team player.
Ability to read and comprehend instructions and information in English.
Ability to learn and understand federal, state, and local laws governing retail auto sales.
Ability to use good judgment in challenging situations, pay attention to detail, and follow up with guests and employees.
Ability to work well with the public and communicate professionally by phone, internet, and in person.
Ability to use standard office equipment.
Valid California driver’s license and an acceptable, safe driving record.
Ability to work outdoors in all weather conditions, in noisy environments, and in small or enclosed spaces.
Ability to adjust, move, and lift objects up to 50 pounds.
Ability to perform the stated physical activities, including bending, stretching, twisting, reaching, stooping, kneeling, crouching, crawling, standing or sitting for prolonged periods, operating motor vehicles or heavy equipment, and ascending or descending ladders, stairs, scaffolding, ramps, or poles.

Nice To Haves

One year of customer-service experience in the automobile or technology industries is preferred.

Responsibilities

Inspect vehicles for damage and confirm that accessories listed on the invoice are present.
Ensure vehicle serial numbers match those on delivery paperwork.
Complete delivery paperwork and electronic transactions in a timely manner as defined by the dealership.
Arrive on time for scheduled appointments and communicate with designated sales personnel about deliveries, issues, concerns, and schedule changes.
Stay current on product knowledge, particularly new features, accessories, and their benefits and convenience for guests.
Introduce guests to dealership operations, including service and parts departments.
Maintain and achieve sales and guest-satisfaction objectives set by management.
Perform other administrative duties as assigned by management.
Maintain high ethical standards and a professional appearance.