Product Concierge

Bobby Rahal Automotive Group - Pittsburgh•Wexford, PA

28d•Onsite

About The Position

The ideal candidate for Product Concierge performs outstanding interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation. The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers.

Requirements

Detail oriented and excels in a fast-paced, results driven environment
Ability to speak effectively before groups of clients or employees or organization
Professional and friendly skills with a passion for customer service
Strong computer skills, to include Microsoft Office Suite
Ability to multi-task
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Successfully pass a pre-employment background and driving record check

Nice To Haves

secondary schooling preferred

Responsibilities

Ensures that the vehicle has met all pre-delivery checklist requirements.
Assesses customer knowledge and priorities to personalize delivery.
Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
Resolves customer inquiries for vehicle technology issues.
Directs customers to additional information resources.
Assists customers at the service drive.
Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.
Answers product questions on the telephone and during walk-ins.
Trouble shoots vehicle technology features.
Give other team members a helping hand with their duties, as needed