Product and Technology Support Specialist

Sloan Implement•Cuba City, WI

About The Position

The Product and Technology Support Specialist provides agronomic solutions and technical support for the sale, implementation, and ongoing use of John Deere Agriculture Management Solutions (AMS) equipment. The role serves as a trusted customer advisor, builds lasting relationships, promotes precision agriculture solutions, and helps growers improve productivity and profitability. Working across dealership departments, the specialist supports customer service, technology adoption, training, and technical assistance. Depending on experience, a six-month to one-year training program at the Atwood, Illinois location may be required. The position requires flexibility to work hours that meet seasonal and customer needs. In-season hours are Monday through Friday, 7 a.m. to 5 p.m., with Saturday hours from 7 a.m. to noon on a rotation. Hours may be extended during peak seasons. Off-season hours, from November through March, are Monday through Friday, 7 a.m. to 5 p.m.; the dates when winter hours begin and end vary by year and may change.

Requirements

Associate degree in Agronomy, Agricultural Business, Agricultural Mechanization, or a related field, or equivalent experience.
At least one year of experience in an agriculture-related role.
Valid driver's license and a good driving record.
Maintain driving eligibility under company Motor Vehicle Records requirements throughout employment.
Pass a DOT physical and renew certification annually as a condition of continued employment.
Working knowledge of database software and computer applications.
Proficiency with Microsoft Office and standard internet applications.
Strong written and verbal communication skills with individuals and groups.
Flexibility to work hours that meet seasonal and customer needs.
Self-motivated, driven, and eager to succeed.
Passion for helping customers achieve goals through technology.
Ability to build trusted relationships and communicate effectively.
Patient, dependable, and committed to outstanding service.
Collaborative team player able to work in a fast-paced environment.
Adaptability and willingness to learn new products and emerging precision agriculture technologies.

Responsibilities

Lead the sale and promotion of John Deere Precision Farming and Agriculture Management Solutions products.
Use company systems and tools to follow a structured sales process.
Promote adoption of emerging precision agriculture technologies and new product offerings.
Develop and execute an AMS marketing plan to educate customers about available products and services.
Conduct preseason on-farm training, equipment setup, in-field startups, and troubleshooting.
Provide advanced customer training on desktop software, data management, and John Deere precision technology.
Respond to customer questions through phone support, remote assistance, or on-site visits.
Manage customer follow-up and ensure customer satisfaction with AMS products and services.
Serve as the dealership's technical expert for the John Deere AMS product line.
Identify, develop, and lead training opportunities for customers and dealership employees.
Collaborate with dealership departments to provide coordinated customer support and strengthen long-term customer relationships.
Perform other duties as assigned.