Product and Technology Support Specialist

Sloan Implement•Cuba City, WI

5d•$50,000 - $90,000

About The Position

The Product and Technology Support Specialist provides agronomic solutions and technical support for the sale, implementation, and ongoing use of John Deere Agriculture Management Solutions (AMS) equipment. The role serves as a trusted advisor to customers, builds lasting customer relationships, promotes precision agriculture solutions, and helps growers maximize productivity and profitability. Working collaboratively across dealership departments, the specialist supports customer service and technology adoption through training and technical assistance. Depending on experience, a six-month to one-year training program at the Atwood, Illinois location may be required. The role reports to the Product Support Manager/Store Manager and has no supervisory responsibilities. It is classified as exempt.

Requirements

Associate degree in Agronomy, Agricultural Business, Agricultural Mechanization, or a related field; equivalent experience is also considered.
At least one year of experience in an agriculture-related role.
Valid driver's license and good driving record.
Maintain driving eligibility under company Motor Vehicle Records requirements throughout employment.
Pass a DOT physical and renew certification annually as a condition of continued employment.
Working knowledge of database software and computer applications.
Proficiency with Microsoft Office and standard internet applications.
Strong written and verbal communication skills with individuals and groups.
Flexibility to work hours that meet seasonal and customer needs.
Self-motivated, driven, and eager to succeed.
Passion for helping customers achieve their goals through technology.
Ability to build trusted relationships and communicate effectively.
Patient, dependable, and committed to outstanding service.
Collaborative team player able to thrive in a fast-paced environment.
Adaptable and eager to learn new products and emerging precision agriculture technologies.

Responsibilities

Lead the sale and promotion of John Deere Precision Farming and Agriculture Management Solutions products.
Use company systems and tools to follow a structured sales process.
Promote adoption of emerging precision agriculture technologies and new products.
Develop and execute an AMS marketing plan to educate customers about available products and services.
Conduct preseason on-farm customer training, equipment setup, in-field startups, and troubleshooting.
Deliver advanced customer training on desktop software, data management, and John Deere precision technology.
Respond to customer questions through phone support, remote assistance, or on-site visits.
Manage customer follow-up and support satisfaction with AMS products and services.
Serve as the dealership's technical expert for the complete John Deere AMS product line.
Identify, develop, and lead training opportunities for customers and dealership employees.
Collaborate with dealership departments to provide seamless customer support and strengthen long-term relationships.
Perform other duties as assigned.