Web and Technology Support Specialist

California State University, Northridge•Northridge, CA

2d•Hybrid

About The Position

Under the general direction of the College of Science and Math Systems Administrator, the Web and Technology Support Specialist helps maintain college websites, provides technical support, troubleshoots hardware and software, and creates digital communications. The role collaborates with campus partners to enhance web accessibility, support instructional technology, and improve computing solutions. The specialist assists with maintaining college, departmental, and special-project websites and ensuring that web pages meet university standards, ADA requirements, and Section 508 accessibility requirements. The position also provides on-site and remote support for computers, software, peripherals, network connectivity, scientific and laboratory instrumentation, classroom technologies, and other technology issues in a multiplatform environment. The role supports digital communications by creating and maintaining content, graphics, photography, and multimedia for websites, newsletters, course advertisements, posters, flyers, displays, and other print and digital materials. It also assists with endpoint administration, security practices, device deployment, system configuration, security updates, vulnerability remediation, hardware refresh activities, and IT service documentation.

Requirements

Equivalent to a bachelor’s degree in a related field; relevant education and/or experience demonstrating the required knowledge and abilities may substitute for the required education on a year-for-year basis.
Knowledge of web development and accessibility standards, including website design, content management systems, ADA and Section 508 requirements, and university web standards.
Ability to create, maintain, update, and troubleshoot websites and provide technical guidance and support to faculty, staff, and students.
Knowledge of digital communications, graphic design, and multimedia content development, including website and social media content, photography, and promotional materials.
Ability to create and maintain engaging, accurate, and accessible digital content while collaborating with campus stakeholders to ensure consistent messaging and adherence to university branding standards.
Knowledge of computer hardware, software, network connectivity, and multiplatform computing environments, including Windows, macOS, Linux/Unix, and mobile operating systems.
Ability to diagnose, troubleshoot, configure, and resolve technical issues involving computers, peripherals, scientific instrumentation, and classroom technologies, and provide effective on-site and remote support to faculty, staff, and students.
Knowledge of endpoint administration, IT security practices, and technology asset support, including Microsoft SCCM, Intune, Jamf, Active Directory, and security monitoring tools.
Ability to assist with device deployment, system configuration, security updates, vulnerability remediation, hardware refresh activities, and IT service documentation.

Responsibilities

Assist with maintaining College, departmental, and special-project websites.
Help ensure web pages are accessible, comply with university web standards, and meet ADA and Section 508 requirements.
Troubleshoot and provide on-site and remote support for hardware, software, peripherals, network connectivity, and other technology-related issues in a multiplatform environment.
Troubleshoot, configure, and provide on-site and remote support for instrumentation used in instructional and research laboratories.
Create and maintain content, graphics, photography, and multimedia for websites, newsletters, course advertisements, posters, flyers, displays, and other print and digital communications.
Assist with device deployment, system configuration, security updates, vulnerability remediation, hardware refresh activities, and IT service documentation.
Collaborate with campus technology staff and external vendors to resolve technical issues.
Perform other duties as assigned.