Web and Technology Support Specialist

California State University, Northridge•Los Angeles, CA

3d•$4,595 - $6,694•Hybrid

About The Position

Under the general direction of the College of Science and Math (CSM) Systems Administrator, the Web and Technology Support Specialist assists with maintaining college websites, providing technical support, troubleshooting hardware and software, and creating digital communications. The incumbent collaborates with campus partners to enhance web accessibility, support instructional technology, and improve computing solutions. This is a regular, full-time position scheduled for 40 hours per week, Monday through Friday. The schedule may include evenings and weekends. The position is currently hybrid, with four days in the office and one day remote, subject to change based on student or operational needs. It has a one-year probationary period.

Requirements

Equivalent to a bachelor's degree in a related field; relevant education and/or experience demonstrating the required knowledge and abilities may substitute for the required education on a year-for-year basis.
Knowledge of web development and accessibility standards, including website design, content management systems, ADA and Section 508 requirements, and university web standards.
Ability to create, maintain, update, and troubleshoot websites and provide technical guidance and support to faculty, staff, and students.
Knowledge of digital communications, graphic design, and multimedia content development, including website and social media content, photography, and promotional materials.
Ability to create and maintain engaging, accurate, and accessible digital content, collaborate with campus stakeholders, and follow university branding standards.
Knowledge of computer hardware, software, network connectivity, and multiplatform computing environments, including Windows, macOS, Linux/Unix, and mobile operating systems.
Ability to diagnose, troubleshoot, configure, and resolve technical issues involving computers, peripherals, scientific instrumentation, and classroom technologies, and provide effective on-site and remote support.
Knowledge of endpoint administration, IT security practices, and technology asset support, including Microsoft SCCM, Intune, Jamf, Active Directory, and security monitoring tools.
Ability to collaborate with campus technology staff and external vendors to resolve technical issues.
Must be authorized to work for any employer in the United States; CSUN is not currently sponsoring staff or management positions for H-1B employment visas.

Responsibilities

Assist with maintaining College, departmental, and special project websites.
Assist with ensuring web pages are accessible, comply with university web standards, and meet ADA and Section 508 accessibility requirements.
Troubleshoot and provide on-site and remote support for hardware, software, peripherals, network connectivity, and other technology-related issues in a multiplatform computing environment.
Troubleshoot, configure, and provide on-site and remote support for instrumentation used in instructional and research laboratories.
Create and maintain content, graphics, photography, and multimedia for college websites, newsletters, course advertisements, posters, flyers, displays, and other print and digital communications.
Assist with device deployment, system configuration, security updates, vulnerability remediation, hardware refresh activities, and IT service documentation.
Perform other duties as assigned.