TECHNOLOGY SUPPORT SPECIALIST
About The Position
Charlotte Pipe and Foundry Company is seeking a Technology Support Specialist to support associates in their use of computers, applications, and mobile technologies. The position is based at the company’s administrative location in Charlotte, North Carolina, with travel to the Monroe, Foundry, and satellite locations as needed for coverage or projects. The specialist provides technical support and customer service, troubleshoots and resolves incidents, configures workstations, maintains application and system accounts, and manages hardware and software inventory. The role also supports information security practices, associate training, disaster recovery testing, Service Desk coverage, and IT operations improvement efforts.
Requirements
- Education and experience equivalent to an associate's degree from an accredited college or university in Computer Science, Information Technology, Mathematics, Engineering, Business Administration, or a job-related field of study.
- Solid experience providing customer service with a focus on business outcomes.
- Understanding of information systems best practices and their impact on business value.
- Proficiency in Microsoft Windows and Active Directory.
- Experience in computer hardware maintenance and repair.
- General understanding of computer networking components, including TCP/IP, IP routing, DMZ, DNS, and DHCP.
- Ability to communicate effectively, verbally and in writing, and establish and maintain effective working relationships with co-workers.
- Availability outside regular business hours to perform changes and respond to emergency support calls; there is no assigned on-call rotation.
Nice To Haves
- One year of related work experience in Information Technology is preferred.
- Microsoft certification preferred.
- A+ certification preferred.
- Network+ certification preferred.
Responsibilities
- Provide courteous, timely, professional, and technically proficient customer service to associates.
- Respond to incidents and problems using established IT Service Management processes and procedures.
- Resolve technical problems through detailed, methodical troubleshooting and analysis.
- Document troubleshooting steps and resolutions in incidents and problems for a shared knowledgebase.
- Configure workstations with the standard company computer image; install and configure print drivers and software for specialized workstation requirements.
- Perform account management and maintenance for various applications and systems.
- Manage computer hardware and software inventory using available tracking systems and tools, and track office moves to maintain accurate equipment locations.
- Work with the information security team to follow systems security specifications.
- Stay current on technical and industry trends through continued technical training and briefings.
- Cover the Service Desk for incoming calls and emails as needed.
- Provide basic training to associates on company applications and remote access software.
- Identify potential improvements in computer management and application delivery.
- Support disaster recovery tests as required.
- Contribute to IT operations improvement efforts focused on systems availability and optimal customer service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
