Technology Support Specialist
About The Position
As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms – Data Center Services Team, you will support day-to-day technology activities and help provide a seamless technology experience in a cultural environment. You will assist with and troubleshoot hardware, software, and other technology issues, working efficiently and contributing to continuous improvement in service delivery and customer satisfaction. The role provides basic first-line support through live chat and service requests. You will use established problem-solving techniques and diagnostic tools to identify, analyze, and resolve technical issues, while using enterprise-authorized AI capabilities to assist with triage and knowledge capture. AI-generated outputs must be validated, and information must be handled according to sensitivity and security requirements.
Requirements
- Up to 6 months of experience in problem-solving and delivering first-contact end-user support in real time, including hardware, software, and network support.
- Working knowledge of enterprise-authorized AI capabilities for end-user technology support workflows, with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted troubleshooting suggestions before acting, escalate when uncertain, and follow security and data-handling expectations.
- Exposure to support communication and resolution tools, such as live chat, incident/service request management, and runbooks.
- Baseline knowledge of typical technology operational issues, including hardware components and networking concepts.
- Ability to balance tasks while documenting outcomes.
Nice To Haves
- Familiarity with troubleshooting techniques for hardware, software, and technology systems.
- Capability to document issues, procedures, and root cause analysis.
Responsibilities
- Provide first-line support for hardware, software, and technology issues through live chat and service requests.
- Use established problem-solving techniques and diagnostic tools to identify, analyze, and resolve technical issues while minimizing downtime and maintaining system functionality.
- Use enterprise-authorized AI capabilities to assist with issue triage and knowledge capture, such as drafting ticket summaries and suggested next steps; validate outputs and follow data-sensitivity and security requirements.
- Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems.
- Identify opportunities to optimize processes and procedures and provide feedback on potential solutions.
- Balance tasks and document outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
