Technology Support Specialist

Girl Scout Council of the Nation's Capital • Washington, DC

13d • Onsite

About The Position

Girl Scouts Nation’s Capital is seeking a service-oriented Technology Support Specialist to provide hands-on technology support to team members across the council. Based in the Washington, DC, office, this on-site role helps keep technology running smoothly, supports meetings and events, and collaborates across departments to improve systems and processes that advance the council’s mission. The position requires travel to council locations in Washington, DC, and parts of Maryland, Virginia, and West Virginia. Reliable access to a car is required; mileage is reimbursed for work-related travel beyond the regular commute.

The specialist serves as the primary contact for technology requests, troubleshoots hardware, software, network access, and account issues, and manages support tickets through resolution. The role coordinates with a managed service provider, supports user onboarding and offboarding, provides technology training, and oversees equipment and systems. It also supports audiovisual and remote meeting technology, administers Zoom Phone, assists with Power BI and Power Automate, and promotes secure technology practices in accordance with council policies.

Requirements

• Two to four years of experience providing IT support in a professional setting.
• Technical and administrative experience with Windows operating systems, Microsoft Office, Microsoft Teams, Power BI, and Power Automate.
• Experience administering Zoom, Zoom Phone, Salesforce, and other cloud-based platforms.
• Experience working with a managed service provider.
• Strong customer service and communication skills, including the ability to clearly explain technical issues and solutions to people with varying levels of technical knowledge.
• Excellent organizational skills and attention to detail.
• Ability to troubleshoot problems, manage competing priorities, and adapt to changing needs.
• Ability to work independently and collaboratively with a positive, flexible, and courteous approach.
• Strong commitment to the values and mission of Girl Scouting.
• Reliable access to a car for required travel to council locations.

Nice To Haves

• Nonprofit experience.

Responsibilities

• Serve as the primary point of contact for technology requests and manage support tickets through resolution.
• Troubleshoot hardware, software, network access, and account issues.
• Coordinate with the managed service provider to resolve network and connectivity issues affecting the main office, satellite offices, and outdoor properties.
• Support team member onboarding and offboarding by setting up and managing accounts, equipment, software, system access, passwords, and multifactor authentication.
• Provide technology training for new hires and ongoing training for team members.
• Coordinate technology purchases, setup, deployment, repairs, replacements, warranties, and software licensing.
• Maintain accurate inventories of IT equipment and managed devices.
• Coordinate audiovisual equipment, remote meeting technology, and logistics for internal meetings, conferences, and other council events.
• Administer and support the Zoom Phone system.
• Support Microsoft Power BI and Power Automate, troubleshoot reporting and automation issues, and collaborate with departments on data collection, storage, and process improvement.
• Follow and reinforce council policies related to cybersecurity, privacy, and acceptable use of artificial intelligence.

Benefits

• 100% employer-paid HMO health insurance for employees; dependent coverage and POS, dental, and vision coverage are available.
• 3% employer contribution to a 403(b), plus an additional 2% match.
• Generous paid leave benefits.
• Paid holidays and office closures, including New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day, and December 26–31.
• Presidential Inauguration Day is an observed holiday on January 20 every four years.
• One floating holiday annually.
• Mileage reimbursement for work-related travel beyond the regular commute to the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed