Produce Manager

Albertsons Companies•Tucson, AZ

About The Position

The Produce Manager directs the operation of the produce department, including supervising and training personnel. The role ensures customer service and product quality, freshness, safety, and selection while supporting department sales and profit objectives. The manager oversees day-to-day department functions, staffing, inventory, merchandising, sanitation, and compliance with company policies and applicable regulations. The position requires working knowledge of produce department duties and products, strong communication and leadership skills, and the ability to manage people and respond professionally to customers and coworkers. It involves frequent physical activity, including handling produce and equipment, and work in a temperature-controlled store, including cold cases and coolers. Scheduled hours may vary, and nights, weekends, and holidays may be required.

Requirements

Working knowledge of produce department duties, including trimming, cutting, displaying, watering, building displays, rotating products, and discarding outdated or spoiled products.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maintain composure with customers and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and produce department policies and procedures, with the ability to judge and react to business conditions.
Knowledge of produce varieties, standards, perishability, food safety, food handling, sanitation, and labeling procedures.
Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 75 pounds; bend, stoop, reach, occasionally climb ladders, push and pull loaded carts and pallet jacks, and perform repetitive arm movements.
Manual dexterity and good eye-hand coordination.
Mental alertness, basic mathematics skills, and knowledge of weights and measures.
Ability to operate computer software and electronic ordering devices for ordering products, planning sales, entering inventory and schedules, and printing labels.
Ability to operate scales, wrappers, compactors, garbage disposals, and cleaning equipment; use knives, safety cutters, and latex gloves.
Extensive knowledge of profit and loss statements.
Good attendance; scheduled hours may vary, and nights, weekends, and holidays may be required.
Ability to work safely around potential hazards associated with equipment and work aids.

Responsibilities

Champion company and division customer service programs and resolve customer complaints positively.
Supervise day-to-day produce department operations to achieve customer service, sales, and profit goals.
Supervise, motivate, direct, train, and participate in hiring produce personnel; monitor performance and recommend personnel actions.
Schedule personnel to provide adequate coverage and service while meeting department budget objectives.
Inspect produce sections daily and take corrective action to maintain freshness, quality, safety, sanitation, and in-stock conditions.
Rotate products and discard outdated or spoiled products.
Perform produce duties such as receiving, cleaning, trimming, cutting, and watering products.
Create promotional and seasonal displays; control shrink and expenses; maintain required logs, reports, paperwork, and records.
Order, check, receive, and control inventory; conduct periodic inventories and maintain accurate department records.
Ensure proper merchandising, including schematics, advertised items, signing, product flow, and compliance with labeling laws, regulations, and company policies.
Check competitors’ prices, product variety, and merchandising procedures.
Assist customers with product suggestions and suggestive selling; make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, cooler, equipment, wet boxes, and cases.
Answer incoming calls and appropriately resolve customer complaints, escalating matters to the Store Director when appropriate.
Assist with emergency procedures for equipment or computer software malfunctions.
Ensure associates are trained and instructed in their work duties; monitor performance, report observations, and resolve associate complaints as appropriate.
Maintain confidentiality regarding associates, store sales, and other company information.
Perform job duties safely, accurately, honestly, and with integrity, as well as other necessary duties.