Produce Manager

Natural Grocers•Highlands Ranch, CO

About The Position

The Produce Manager is responsible for the successful operation and profitability of the produce department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and are also scheduled to fulfill Manager on Duty (MOD) responsibilities. The role includes providing excellent customer service, maintaining an inviting and well-stocked department, managing inventory and profitability, ensuring produce quality and handling standards, training and supporting staff, and helping maintain store safety and operations. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to take a hands-on approach and complete tasks needed to support the company. The job description states that duties may change and are not limited to those listed. Employees may be assigned additional tasks by their Manager or another Store Support Center manager.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the listed physical capabilities and environmental demands, including lifting and carrying items of varying weights, with team lifting for occasional loads of 51–100 lbs.

Nice To Haves

One to two years of experience in a grocery, retail, or produce environment preferred; natural foods experience is a plus.
One to two years of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create an inviting, full, and shoppable produce department.
Order produce and maintain accurate inventory levels.
Manage margin, COGS, and department profitability by minimizing shrink and maximizing effective purchasing.
Set and maintain the department each day, keeping produce fresh, full, and abundant throughout the day.
Cull, crisp, rotate, and properly handle and store produce.
Ensure that only certified organic produce is ordered and received.
Ensure that in-stock products and conditions meet company standards.
Clean tools and equipment in accordance with health department and company standards.
Receive incoming produce orders according to company standards.
Offer and follow up on special orders.
Train and monitor department personnel.
Work with other department managers to cross-train staff and complete needed tasks.
Conduct active and passive demonstrations.
Merchandise shelves, endcaps, and dynamic displays.
Assist with interviewing and hiring for department needs.
Work with the store manager on department performance and disciplinary issues.
Perform register functions, including backup cashiering, handling customer returns and complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions in accordance with company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use email and IS programs as needed.
Open and close the store.
Complete DSR and closing cash processes when no other qualified employee is available.
Work five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Complete additional assigned tasks as needed to support the company.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave and paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.