Produce Manager

Albertsons Companies•North Las Vegas, NV

About The Position

The Produce Manager directs the operation of the produce department, supervises and trains personnel, and ensures customer service and product quality, freshness, safety, and selection. The role oversees department operations to support customer service, sales, and profit goals while maintaining suitable staffing, inventory, merchandising, sanitation, and safety standards. The manager works with produce products and department equipment, supports customers and associates, and completes operational records and administrative tasks. The position may require work at night, on weekends, and on holidays; scheduled hours vary. The work takes place in a temperature-controlled store, with frequent exposure to water, ice, and cleaning agents, and work in cold cases at 35°F and coolers at 28°F.

Requirements

Working knowledge of Produce Department duties, including trimming, cutting, displaying, watering, building displays, rotating products, and discarding outdated or spoiled products.
Strong communication, leadership, and interpersonal skills; ability to manage people and remain composed when dealing with customers and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of Company practices and Produce Department policies and procedures, and ability to judge and respond to business conditions.
Knowledge of produce varieties, standards, perishability, food safety, food handling, sanitation, and labeling procedures.
Ability to frequently reach, lift, stack, and maneuver objects of varying sizes and weights up to approximately 75 pounds; bend and stoop frequently; occasionally climb ladders; push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks; and perform repetitive arm movements to prepare and package products.
Manual dexterity and good eye-hand coordination.
Mental alertness to complete work safely and accurately; knowledge of basic mathematics, weights, and measures.
Ability to operate computer software and electronic ordering devices to order products, plan sales, enter inventory and schedules, and print labels.
Ability to operate scales, wrappers, compactors, and garbage disposals; use cleaning supplies and equipment, knives, safety cutters, and latex gloves.
Extensive knowledge of profit and loss statements.
Good attendance; scheduled hours vary, and the role may require nights, weekends, and holidays.
Ability to work with potential hazards associated with equipment and work aids needed to perform job duties.

Responsibilities

Champion Company and Division customer service programs, meet or exceed customer service goals, promote personalized service, and handle customer relations and complaints positively.
Supervise day-to-day produce department operations to achieve customer service, sales, and profit objectives.
Supervise, motivate, direct, train, and participate in hiring produce personnel; monitor performance and recommend personnel actions, including hiring, firing, layoffs, and discipline.
Schedule personnel to provide adequate coverage and service and meet department budget objectives.
Inspect produce sections daily and take corrective action to maintain freshness, quality, in-stock conditions, sanitation, and safety.
Rotate products and discard outdated or spoiled products.
Perform produce tasks such as receiving, cleaning, trimming, cutting, and watering.
Create promotional and seasonal displays; control shrink and expenses; complete and monitor logs, purchase reports, sales and labor records, and other required paperwork.
Order, check, receive, and control inventory; maintain appropriate inventory levels, product quality, appearance, and freshness; conduct periodic inventories and maintain accurate department records.
Maintain and organize the Produce Department work area.
Ensure produce quality, freshness, and quantity standards are met.
Merchandise products according to schematics, advertised-item requirements, signing procedures, and product flow; comply with retail labeling laws, regulations, and Company policies.
Comply with applicable federal, state, and local health and food-safety requirements.
Check competitors’ prices, product variety, and merchandising procedures.
Assist customers with product suggestions and suggestive selling, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, cooler, equipment, wet boxes, and cases.
Answer and respond appropriately to incoming calls; resolve customer complaints and report them to the Store Director when appropriate.
Assist with emergency procedures during equipment or computer software malfunctions.
Ensure associates are trained and instructed in their work duties; monitor and report performance observations to the Store Director, and resolve associate complaints or report them as appropriate.
Maintain confidentiality regarding associates, store sales, and other Company information.
Perform all duties safely, accurately, and with honesty and integrity, as well as other necessary duties.