Produce Assistant Department Manager

Festival Foods•Kenosha, WI

12d•Onsite

About The Position

The Produce Assistant Department Manager assists the Produce Department Manager and works closely with Produce associates to deliver an enjoyable shopping experience, follow company policies and procedures, meet department goals, and support associates. The role leads the Produce Department in the manager’s absence and reinforces Festival’s culture, customer-service standards, and performance expectations. The position also supports department operations, guest service, food safety, inventory, product quality, and associate development. This is a full-time position in Kenosha, Wisconsin. The schedule includes mornings, afternoons, evenings, weekends, and holidays. The role requires extended periods of standing, occasional lifting of up to 50 pounds, and occasional exposure to extreme temperatures.

Requirements

High school education or an equivalent combination of education and experience.
Ability to understand a leadership role and motivate a team.
Strong oral and written communication skills.
Knowledge of technology and computer use.
Thorough knowledge of the retail food business and perishable department operations.
Merchandising skills and ability to make timely, effective decisions.
Ability to deal tactfully and effectively with customers and personnel.
Knowledge and understanding of safety requirements and company safety policies.
Ability to apply on-the-job safety training to recognize and respond to potential safety hazards.
Proper training and knowledge of hand jack, baler, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, and trash compactor.
Must have a Wisconsin Certified Food Manager License; Festival will pay for certification if the employee is not already certified.
Ability to stand for extended periods, occasionally lift up to 50 pounds, and occasionally work around extreme temperatures.
Regular, timely attendance in compliance with the work schedule.

Responsibilities

Perform tasks delegated by the Produce Department Manager and lead the department in the manager’s absence.
Reinforce Festival culture, customer-service standards, and performance expectations with Produce associates.
Train new associates and provide retraining as needed.
Write and conduct performance reviews; document policy or procedure violations and conduct appropriate corrective action, up to and including termination.
Answer questions and provide guidance to department associates.
Ensure department standards are met; observe sales-floor and back-stock conditions and address opportunities.
Maintain appropriate inventory levels and ensure accurate pricing of products received and sold.
Work cooperatively with the Store Director, Produce Manager, other Department Managers, and Produce associates to maintain standards and exceed guest expectations.
Assist guests with finding items, take orders and special requests, answer telephone calls using proper etiquette, and resolve guest concerns.
Assist associates with daily responsibilities and lead by example.
Help keep work areas, shelving, and the sales floor clean and organized.
Maintain food-safety logs.
Ensure department timekeeping is accurate and communicate missing time, transferred hours, and scheduling issues to HR.
Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Two-week advance scheduling.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary company match.
Festival pays for Wisconsin Certified Food Manager certification if needed.
Hourly full-time store associates receive time-and-a-half pay on Sundays and select holidays.