Processor II (Renewals)

ACERTUS•Mission, KS

6h•$22 - $23

About The Position

The Renewals Processor II processes vehicle licensing, registration renewal, and title transactions, including complex jurisdiction requirements and escalated cases. The role applies advanced knowledge of state-specific regulations to ensure accurate, timely, and compliant processing while meeting quality, productivity, and service expectations. The processor works independently, supports team members by sharing knowledge and assisting with onboarding and training as needed, and contributes to process improvements and a positive customer experience. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $22–$23 per hour. The position is performed under general office conditions with moderate noise levels. Physical requirements include close vision and the ability to focus; regularly talking and hearing; frequently sitting, standing, bending at the knee and waist, and walking; and repetitive hand, wrist, or finger movements for computer work. Finger dexterity and hand-eye coordination are needed to use a computer, telephone, and related office equipment. Regular attendance is an essential function. A high school diploma or equivalent is required. An equivalent combination of education, training, and experience may be considered. Vehicle title, registration, and licensing transaction experience and experience interpreting and applying state-specific regulations are preferred. A working knowledge of vehicle registration, title, and renewal processes is required. The position also requires strong communication, analytical, organizational, time-management, customer-service, and problem-solving abilities; attention to detail; the ability to work independently and collaboratively; and proficiency in Microsoft Excel, Zendesk, and other business systems used for transaction processing. ACERTUS offers medical, dental, and vision coverage; voluntary and company-paid insurance benefits; paid time off and holidays; a 401(k) with company match; tuition reimbursement; financial wellness resources, retirement planning, and legal services; employee discount programs; a complimentary Grubhub+ membership; and a casual dress code.

Requirements

High school diploma or equivalent required; an equivalent combination of education, training, and experience will be considered.
Working knowledge of vehicle registration, title, and renewal processes required.
Strong written and verbal communication skills.
Ability to manage multiple priorities while maintaining accuracy and productivity.
Ability to work independently with minimal supervision and contribute effectively in a team environment.
Knowledge of customer service principles and professional business communication.
Skill in accurately and efficiently processing vehicle renewal and title transactions.
Strong analytical and problem-solving skills to research and resolve complex processing issues.
Excellent organizational and time-management skills, including the ability to prioritize competing workloads.
Strong attention to detail and commitment to quality and accuracy.
Proficiency in Microsoft Excel, Zendesk, and other business systems used to support transaction processing.
Ability to maintain accurate records and meet productivity and service-level expectations.
Ability to independently research, troubleshoot, and resolve complex or escalated transactions.
Ability to interpret and apply state-specific regulations and procedural requirements.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Ability to collaborate effectively with internal teams and serve as a resource for peers.
Ability to identify process improvement opportunities and support continuous improvement initiatives.
Ability to provide exceptional customer service while maintaining professionalism and confidentiality.
Ability to adapt to changing regulations, processes, and business needs.

Nice To Haves

Experience processing vehicle title, registration, and licensing transactions.
Experience interpreting and applying state-specific regulations and compliance requirements.

Responsibilities

Process vehicle licensing, registration renewal, and title transactions, including complex jurisdictions and escalated cases.
Review and verify documentation for accuracy, completeness, and compliance with state-specific requirements.
Research, troubleshoot, and independently resolve complex processing issues, rejected transactions, and escalated work.
Prepare and submit applications, supporting documentation, and renewal materials in accordance with state regulations.
Collaborate with internal teams and stakeholders to resolve outstanding requirements and ensure timely transaction completion.
Communicate professionally with customers and internal partners through email and Zendesk, providing timely follow-up and issue resolution.
Maintain accurate records, prioritize workload, and meet established productivity, quality, and service-level expectations.
Serve as a resource for team members by sharing knowledge, answering questions, and supporting onboarding and training as needed.
Identify opportunities to improve processes, enhance efficiency, and contribute to continuous improvement initiatives.
Deliver a high level of customer service through accurate, timely, and compliant transaction processing.
Perform other duties assigned by the supervisor and necessary for the job role.

Benefits

Medical, dental, and vision coverage.
Voluntary life and disability, accident, critical illness, and hospital indemnity coverage.
Company-paid basic life insurance and long-term disability.
Company-paid paid time off (PTO).
Seven company-paid holidays plus one floating holiday.
401(k) with company match.
Tuition reimbursement.
Financial wellness resources, retirement planning, and legal services.
Employee discount programs.
Complimentary Grubhub+ membership.
Casual dress code.