Processing Coordinator, Admissions Office

University of Delaware•Newark, DE

About The Position

Under the general direction of the Assistant Director of Undergraduate Admission Operations, the Processing Coordinator provides leadership and oversight for admissions systems, operational workflows, operations coordinators, and miscellaneous-wage staff supporting undergraduate recruitment, application processing, and enrollment. The role exercises independent judgment in managing people, processes, and institutional systems; leads cross-functional and vendor-facing initiatives; and ensures accuracy, compliance, and timely execution of high-volume admissions operations. Through staff supervision, coordination of complex data and communications processes, and ownership of operational outcomes, the position contributes to the department’s strategic and enrollment goals. The coordinator oversees admissions mail operations, recurring admissions cycles, student record and data processing, system administration, residency workflows, event-material preparation, and Operations team supply inventory. The role works with campus partners and external vendors and communicates operational status, risks, and outcomes to internal stakeholders.

Requirements

High school diploma or GED and four years of relevant experience in admissions, enrollment management, higher education operations, or a related field; or an equivalent combination of education and experience.
Experience working with student information systems and/or customer relationship management (CRM) systems.
Experience coordinating high-volume administrative processes and maintaining accurate records and data.
Ability to create and maintain databases, spreadsheets, and documents.
Demonstrated proficiency in intermediate word processing techniques.
Ability to communicate and interact well with people of all ages and diverse backgrounds.

Nice To Haves

Experience providing training, direction, or day-to-day supervision.
Broad knowledge of University systems, policies, and procedures, as well as applicable federal and state regulations.

Responsibilities

Oversee outbound and inbound admissions mail operations supporting approximately 400,000 physical mail pieces annually.
Coordinate with Marketing and Communications on preparing, assembling, and mailing admissions packets and communications, including acceptance materials, yield and prospect postcards, and specialized program mailings.
Establish and maintain quality control procedures for mailings; manage inventory control, vendor coordination, production schedules, mail intake and distribution, and returned mail processing.
Manage recurring admissions operational cycles, including decision releases, deposit processing, waivers and refunds, outbound communications, and student record management for more than 90,000 inquiries and 40,000 undergraduate applications annually.
Serve on Undergraduate Admissions Operations and processing teams and act as a primary liaison with internal partners and external vendors.
Supervise student employees and miscellaneous-wage staff, including performance oversight, coaching, scheduling, and accountability for work quality and deadlines.
Identify staffing needs and coordinate training and onboarding for institutional systems, including SIS, Slate CRM, and Raptor.
Administer and support implementation of Slate and Raptor, including workflow configuration, data validation, system integration, and process documentation.
Establish and maintain data quality standards and oversee processing, uploading, maintenance, and validation of prospective student files and organizational and external partner records across admissions systems.
Partner with campus stakeholders and external vendors to support onboarding, maintenance, and improvement of Raptor and related systems.
Communicate operational status, risks, and outcomes to internal stakeholders and provide information and recommendations to support service standards and deadlines during high-volume periods.
Oversee residency determination workflows, including related communications, review of complex or escalated cases, and participation in monthly residency appeals meetings.
Ensure accurate and timely application of institutional and state residency policies during peak processing periods.
Oversee preparation and coordination of materials for major admissions events, including tracking quantities by college or program and managing distribution timelines.
Manage Operations team supplies, including ordering and maintaining detailed inventories of printed and event materials.
Perform other job-related duties as assigned.