Processing Assistant III – Front Desk

County of Anson•Wadesboro, NC

6d•$30,367 - $52,672•Onsite

About The Position

The Processing Assistant III provides front-office support at the Anson County Health Department. The role answers and transfers telephone calls, takes messages, greets members of the public, assists people seeking information, schedules appointments, checks in patients, and prepares required forms. It enters and stores codes and immunization information in the department’s electronic medical records software and the state immunization software, and serves as the primary contact for medical records requests. The position reviews records in advance to ensure proper documentation, gathers patient information, maintains confidentiality, explains applicable fees, collects payments, and prints receipts. It completes financial, demographic, medical-record-release, and other related forms in electronic and written formats; maintains paper medical files in alphabetical order; balances daily sheets; and helps ensure the front office has sufficient supplies and forms. The role follows departmental policies and procedures, as well as OSHA and HIPAA policies, standards, and guidelines, and participates in county emergency response activities as needed. Normal hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.; work outside usual hours may be required during a public health emergency.

Requirements

Graduation from high school and demonstrated knowledge, skills, and abilities gained through at least one year of office experience, or an equivalent combination of training and experience.
Valid driver's license and ability to maintain a safe driving history.

Responsibilities

Answer and transfer telephone calls, take messages, greet the public, and assist people requesting information.
Schedule patient appointments, review records for required documentation, collect patient information, and prepare necessary files and forms.
Maintain patient confidentiality; explain required fees, collect payments, and print receipts.
Enter and store patient visit, code, and immunization information in electronic medical records and state immunization software.
Serve as the primary contact for medical records requests.
Complete financial forms, demographic forms, medical-record releases, and other related forms, both electronically and in writing.
Use an adding machine to balance daily sheets and complete financial eligibility forms.
Use a computer to store clinic visits and make appointments, and a copying machine to compile reports and forms and retain needed records.
Maintain paper medical files in alphabetical order and enter immunization records into the NCIR state program.
Ensure adequate supplies and forms are available in the front office.
Perform other duties as requested or required.
Follow departmental policies and procedures, and OSHA and HIPAA policies, standards, and guidelines.
Participate in Anson County Emergency Response activities as needed or required.