Processing Assistant III

Cumberland County•1225 Ramsey Street Fayetteville, NC

About The Position

This position is located in the Clerical Support Team, Economic Services Division, and provides clerical support to the Economic Services Branch. The employee interacts with the public and supports customer intake and routing, document processing, office operations, record keeping, and administrative tasks. The role may also require coordinating the work of other support staff, student workers, or volunteers. Employment is contingent on drug testing, a law enforcement background check, and having or obtaining a valid North Carolina driver's license. The position may require assisting during emergency or disaster situations, and employees must comply with the Cumberland County Department of Social Services dress code policy, including its guidelines concerning tattoos and body piercings. Before the employment start date, an official education transcript must be presented in its original unopened envelope.

Requirements

Graduation from high school.
At least one year of office assistant or secretarial experience, or an equivalent combination of training and experience.
General knowledge of office or work-unit procedures, methods, and practices.
Knowledge of correct spelling, punctuation, and specialized vocabulary, and ability to proofread.
General knowledge of office accounting and record-keeping procedures and mathematics, and ability to apply them in the work environment.
Ability to learn and apply a variety of guidelines.
Ability to use a variety of office equipment and learn to use specialized office equipment.
Ability to work with people courteously and tactfully.
Ability to screen communications using predetermined guidelines and independently respond to or route inquiries.
Ability to record and compile information based on general guidelines.
Ability to gather and provide information and instructions regarding work processes or procedures.
Ability to balance and reconcile figures.
Have or be able to obtain a valid North Carolina driver's license.
Successfully complete the required drug testing and law enforcement background check.
Comply with the department's dress code policy, including guidelines related to tattoos and body piercing.
Present an official transcript in its original unopened envelope before the employment start date.

Responsibilities

Provide clerical support to the Economic Services Branch.
Track customers and obtain information from them to sign them in to the appropriate program.
Scan documents into the system.
Maintain workrooms.
Direct customers to the appropriate section within the agency.
Type correspondence and distribute mail.
Check timesheets.
Order and distribute supplies.
Make copies and file documents.
Maintain copiers and perform minor repairs on them.
Process finance requisition forms.
Log information and maintain Excel spreadsheets.
Deal effectively with the public.
Assist in emergency and/or disaster situations.
May coordinate the work of other support staff, student workers, or volunteers.