Processing Assistant III – Front Desk

County of Anson•Wasdesboro, NC

6d•Onsite

About The Position

The Processing Assistant III provides front-office support at the Anson County Health Department. The role answers and transfers telephone calls, takes messages, greets visitors, provides information, schedules appointments, checks in patients, and prepares required forms. It enters and stores patient and immunization information in the current electronic medical records software and the state immunization software, and serves as the primary contact for medical records requests. The position reviews records before appointments, obtains patient information, explains applicable fees, collects payments, and prints receipts while maintaining patient confidentiality. It completes financial, demographic, medical-record-release, and other related forms; maintains paper medical files in alphabetical order; balances daily sheets; and ensures front-office supplies and forms are available. The role follows departmental policies and procedures, as well as OSHA and HIPAA standards, and participates in Anson County emergency response activities as needed. Normal work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. In a public health emergency, the employee may be required to work outside usual hours. Salary is Grade 57, $30,367–$52,672. The position is open until filled.

Requirements

High school graduation.
At least one year of office experience demonstrating the required knowledge, skills, and abilities, or an equivalent combination of training and experience.
Valid driver's license and ability to maintain a safe driving history.

Responsibilities

Answer and transfer telephone calls, take messages, greet the public, and help people requesting information.
Schedule patient appointments, review records ahead of visits, obtain information needed to complete files, and assure patients of confidentiality.
Instruct patients about necessary fees, collect payments, and print receipts.
Complete financial forms, demographic forms, medical-record releases, and other related electronic and written forms.
Enter and store patient and immunization information in the electronic medical records software and state immunization software, including NCIR.
Serve as the primary contact for medical records requests.
Use office equipment to balance daily sheets, complete financial eligibility forms, store clinic visits, schedule appointments, and compile reports and forms.
Maintain paper medical files in alphabetical order and ensure the front office has adequate supplies and forms.
Follow departmental policies and procedures and OSHA and HIPAA policies, standards, and guidelines.
Participate in Anson County emergency response activities as needed or required.
Perform other duties as requested or required.