Associate III - Front Desk

Movement Gyms•New York, NY

About The Position

Movement is seeking a Front Desk Opener/Closer team member to serve as a first point of contact and help create exceptional experiences for members and guests. The position provides a welcoming, knowledgeable, and approachable entrance into Movement’s climbing, yoga, and fitness community. Team members connect with visitors, guide them toward relevant products and programs, and represent the gym’s amenities, benefits, and community. This part-time role includes front desk and supervisor-level functions such as guest check-in, transactions, retail assistance, tours, belay checks, gym monitoring, introductory classes, facility upkeep, and handling member and guest concerns. Movement is prioritizing weekday and weekend closers, with availability starting at 5 PM on weekdays and 3 PM on weekends through closing. Scheduled shift times may vary from week to week or month to month. Climbing skills can be learned, and training is provided for introductory climbing classes. New hires will complete a screening process.

Requirements

Show a positive, adaptable attitude that fosters a welcoming environment.
Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role.
Embody Movement’s core values of growth, connection, and integrity through behavior and actions.
Deliver exceptional service; successful experience in hospitality, recreation, or service industries is welcome.
Be dependable and take ownership of responsibilities.
Communicate clearly, effectively, and proactively.
Use problem-solving skills to find creative solutions for member and guest needs.
Operate proficiently in front desk software and systems and follow protocols and policies.
Be passionate about climbing, yoga, and/or fitness and eager to share that interest with others.
Be able to instruct introductory climbing classes; training is provided.
Have regular evening and weekend availability.
Be available for prioritized closing shifts starting at 5 PM on weekdays and 3 PM on weekends, through closing.

Nice To Haves

Successful experience in hospitality, recreation, or service industries.
Interest in learning to climb and being part of the community.

Responsibilities

Deliver exceptional service to members and guests.
Provide a welcoming, approachable, and knowledgeable presence in all interactions.
Build connections with members and guests, invite them into the community, and guide them to products and programs that support their goals.
Promote the gym by speaking knowledgeably about its amenities, features, member benefits, community, and programs.
Welcome members and guests and build genuine connections.
Conduct gym tours and personalized guided experiences.
Educate members and guests about products, memberships, and current promotions.
Check people in and conduct transactions.
Assist members and guests with retail products and sales.
Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior.
Perform facility upkeep, projects, and cleaning tasks.
Instruct introductory classes.
Demonstrate a growth mindset by learning, accepting coaching, providing constructive feedback, and engaging with curiosity.
Manage member and guest concerns and scenarios professionally.
Responsibly manage keyholder and opener/closer duties.
Act as a role model to other team members.