Process Transformation Analyst

MFS Investment Management • Boston, MA

3d • $50,000 - $71,500 • Hybrid

About The Position

The Process Transformation Analyst supports strategic Operations initiatives and Value Stream Mapping activities to optimize workflows and capabilities across the department. Working with guidance from senior analysts, the role provides support across the department to implement solutions, reduce operational risk, and promote long-term efficiency.

The position also supports department-wide projects, including process analysis and documentation, stakeholder requirements gathering, data analysis and dashboard creation, project coordination, and administrative support for Operations service providers. The analyst collaborates with internal and cross-functional teams to align on transformation goals and initiatives and performs assigned work under the direction of senior Business Operations team members.

Requirements

• Bachelor’s degree in Business Administration, Finance, Information Systems, Operations Management, or a related field.
• 0–2+ years of relevant experience.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to visualize process diagrams by turning text into flowcharts or diagrams that support common understanding of department processes.
• Strong analytical and problem-solving skills.
• Experience with process mapping tools such as Visio or Lucidchart.
• Knowledge of Lean, Six Sigma, Agile, or BPM methodologies.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and priorities.
• Must be currently authorized to work in the United States on a full-time basis; the position is not eligible for sponsorship.

Nice To Haves

• Basic familiarity with reporting or automation tools such as Power BI, Tableau, or Power Automate.
• Lean Six Sigma Green Belt or similar certification.
• Experience with investment management operational systems.
• Knowledge of SQL or data analysis tools.
• Project management experience.

Responsibilities

• Support analysis of current business processes and workflows under senior team member direction, identifying potential process gaps and improvement opportunities.
• Gather and document business requirements from stakeholders.
• Create process maps, workflows, technical requirements, and business documentation with guidance from senior analysts.
• Conduct data analysis and generate dashboards to support decision-making.
• Collaborate with operations, IT software architects, product owners, and other cross-functional teams.
• Coordinate logistics and documentation for meetings and workshops, supporting facilitation led by senior team members.
• Assist with coordinating and managing project timelines, deliverables, and meetings.
• Manage administrative tasks for Operations service providers, including maintaining contact lists, updating documentation, and organizing contract files.
• Assist in tracking performance or maturity model metrics for regular reporting to management.
• Help ensure alignment on transformation goals and initiatives across internal and cross-functional teams.
• Perform assigned analyses and tasks under the guidance and direction of senior Business Operations team members.
• Assume additional responsibilities as requested.

Benefits

• Competitive incentive bonus based on individual and company performance.
• MFS contributes an amount equal to 15% of base salary to a retirement account separate from the company-sponsored 401(k).
• Education assistance of $100 monthly, up to a $10,000 lifetime maximum, paid directly to a loan provider.
• Tuition reimbursement up to $8,000 annually.
• Access to discounted tutors and college coaches.
• Generous time off and fully paid leaves, including 20 weeks for maternity leave and 12 weeks for parental and caregiver leaves.
• Choice of medical and dental plans and an employer contribution to a Health Savings Account.
• Tax-deferred commuter benefits and flexible spending accounts for medical and dependent care.
• Wellness programs, including wellness webinars, an employee assistance program focused on mental health, and a subsidized fitness benefit through Wellhub.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level