Process Excellence Analyst III

Charter Manufacturing•Mequon, WI

About The Position

The Process Excellence Analyst III independently leads defined HR service design, implementation, and improvement initiatives throughout the service lifecycle. The role partners across HR and business functions to understand business and employee needs, facilitate process and service design, translate business decisions into operational solutions, and coordinate implementation across stakeholders. It applies established Process Excellence methodologies and judgment to develop process designs, business rules, requirements, validation approaches, implementation materials, and service measures. The analyst identifies issues requiring broader service, policy, technology, or leadership decisions and brings forward recommendations for resolution. The role leads process and service analysis, develops operational designs within approved business direction, translates decisions into implementation-ready requirements, coordinates implementation and validation activities, and recommends data-supported improvements. It also identifies risks, dependencies, process gaps, and opportunities, escalating decisions that require broader direction.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, Industrial Engineering, Information Systems, Business Analytics, or a related discipline; or equivalent relevant experience.
Three or more years of progressive experience in Human Resources, HR Operations, Shared Services, Business Operations, Process Improvement, HR Technology, Analytics, or related disciplines.
Experience analyzing and documenting business processes, operational procedures, business requirements, or service workflows.
Experience coordinating cross-functional process improvement, implementation, or operational initiatives.
Demonstrated ability to analyze operational data, identify trends and root causes, and develop actionable recommendations.
Strong analytical, facilitation, organizational, problem-solving, and stakeholder collaboration skills.
Proficiency with Microsoft Excel and experience developing reports, process maps, presentations, or operational documentation.
Ability to independently manage defined initiatives and competing priorities.

Nice To Haves

Experience with Workday, UKG, or other enterprise HR technology platforms.
Exposure to Lean Six Sigma, process improvement, business analysis, project management, or change-management methodologies.
Experience developing business requirements, business rules, process maps, validation scenarios, or testing materials.
Experience facilitating stakeholder discovery, process design, or improvement sessions.
Experience developing operational metrics, dashboards, scorecards, or service-performance reporting.

Responsibilities

Lead analysis of assigned current-state processes and services to identify gaps, inconsistencies, dependencies, and improvement opportunities.
Conduct stakeholder interviews and facilitate discovery and process-design sessions.
Translate approved business decisions into operational process and service designs.
Develop process maps, business rules, workflow designs, operational documentation, and service materials.
Identify opportunities for simplification, standardization, automation, and improved employee or leader experience.
Maintain approved service designs and supporting documentation throughout the service lifecycle.
Translate business and service decisions into implementation-ready business requirements.
Develop business rules, validation scenarios, test scripts, operational procedures, and supporting implementation materials.
Partner with HRIS and other enablement teams to clarify requirements, evaluate proposed solutions, and resolve implementation questions.
Identify and document dependencies, risks, assumptions, decisions, and open issues.
Evaluate whether proposed operational or technology solutions align with approved service requirements and escalate material gaps.
Lead defined implementation and readiness activities across stakeholders.
Develop and maintain implementation plans, readiness materials, milestones, and action tracking.
Coordinate business validation and document results, defects, decisions, and required changes.
Partner with delivery teams to confirm operational processes, documentation, knowledge resources, and supporting materials are ready for implementation.
Support service launch, adoption, and stabilization.
Incorporate approved implementation changes and lessons learned into service documentation.
Develop and maintain KPIs, SLAs, service-health measures, and recurring performance reporting for assigned services.
Analyze operational data, process performance, technology insights, and stakeholder or customer feedback to identify trends and recurring issues.
Conduct root-cause analysis and distinguish process, technology, knowledge, policy, and adoption issues.
Measure service performance before and after implementation or process changes.
Develop recommendations for process and service improvements based on data and operational insights.
Present findings, options, and recommendations to Process Excellence leadership and service stakeholders.
Independently analyze, design, implement, and improve defined HR services using established Process Excellence methodologies and service direction.
Escalate decisions requiring broader service design, policy, technology, funding, or leadership direction.