Manager, Process Excellence

Accommodations Plus International•Melville, NY

About The Position

The Process Excellence Manager drives continuous improvement initiatives and data-informed business value. The role identifies and implements process improvements, streamlines operations, and enhances efficiency and effectiveness through collaboration with cross-functional teams, data analysis, and process optimization methodologies. It also supports the development, monitoring, and continuous improvement of API tools, and supports airlines with implementation and prospecting in alignment with the plan and strategy to be defined. The position operates across continuous improvement and data analytics. It develops improvement strategies, assesses existing processes and workflows, leads improvement projects, fosters employee engagement in improvement initiatives, tracks results, and communicates progress to stakeholders. It also develops analytics strategies and projects, tests hypotheses, maintains KPI dashboards and reports, helps ensure data quality, and communicates insights and recommendations to leadership. The role requires at least three years of experience in the travel industry working closely with hotels, a bachelor's degree in business administration, sales and marketing, or a related field, and strong communication, analytical, organizational, and Microsoft Office skills. The position operates in a professional office environment and routinely uses standard office equipment. Duties and responsibilities may change according to business needs.

Requirements

At least 3 years of experience in the travel industry and working closely with hotels.
Bachelor's degree in business administration, sales and marketing, or a related field.
Ability to manage workload effectively in a fast-paced environment, using experience and judgment to plan and accomplish goals.
Strong attention to detail and ability to produce high-quality work.
Ability to represent API positively in customer-facing situations.
Strong Microsoft Office skills, particularly Excel.
Skills in PowerPoint macro presentations.
Excellent verbal and written communication skills.

Responsibilities

Develop and execute a comprehensive continuous improvement strategy, including identifying opportunities, setting goals, and defining KPIs.
Assess existing processes, systems, and workflows; use data analysis to identify bottlenecks, inefficiencies, and opportunities for optimization.
Lead improvement projects from initiation to completion, defining scope, objectives, deliverables, plans, timelines, and resource requirements.
Coordinate cross-functional teams, facilitate workshops, and drive process redesign activities.
Promote continuous learning, innovation, and improvement; facilitate training and workshops on improvement methodologies and engage employees in initiatives.
Establish metrics to monitor improvement initiatives, analyze results, and report achievements and further improvement opportunities to stakeholders.
Collaborate with department heads, project teams, and senior leadership to understand business needs, gather input, and gain support for improvement initiatives.
Develop, monitor, and continuously improve API tools.
Support airlines with implementation and prospecting, aligned with the plan and strategy to be defined.
Stay informed about continuous improvement trends, tools, and methodologies, including through conferences, seminars, and training.
Develop and implement data analysis strategies to drive business growth and efficiency.
Partner with stakeholders to identify business needs and translate them into analytics projects.
Design and execute experiments to test hypotheses and support data-driven decisions.
Develop and maintain dashboards and reports to track KPIs.
Work with teams to ensure data quality and accuracy.
Communicate insights and recommendations to senior leadership and other stakeholders.
Stay current on industry trends and analytical tools and techniques.
Perform additional responsibilities when designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO), or Information Assurance Accounting Officer (IAAO).