Process Excellence Business Analyst

EagleBank • Silver Spring, MD

2d • $75,141 - $118,643

About The Position

The Process Excellence Analyst translates business needs into clear, actionable requirements that support process improvement, automation, and system enablement initiatives. The role partners with business owners, the Process Excellence team, EPMO, IT, and Digital Innovation to map current-state processes, identify root causes, support solution design and testing, establish baselines and post-implementation measures, and ensure improved processes and supporting technology are implemented, adopted, and documented.

The position supports process analysis and redesign, reporting and documentation, and benefits realization. It contributes to automation, RPA, and AI deployments and helps define metrics to evaluate process effectiveness and improvement results.

Requirements

• Bachelor’s degree in Business, Information Systems, IT, Finance, or a related field; additional relevant experience may be considered in lieu of a degree.
• At least 3 years of experience as a business analyst supporting process or technology initiatives.
• Demonstrated experience gathering and documenting business and functional requirements.
• Experience developing and executing test plans and coordinating user acceptance testing.
• Strong analytical and data skills, including proficiency with Microsoft Excel.
• Excellent written and verbal communication skills.

Nice To Haves

• At least 1 year of experience in banking or financial services.
• CBAP, PMI-PBA, or Six Sigma certification.
• Experience with Jira, Confluence, or comparable requirements and workflow tools.

Responsibilities

• Interview stakeholders and develop insights to address key process improvements and functional strategic development efforts.
• Collaborate with cross-functional teams to align process improvement initiatives with organizational goals.
• Map current-state processes, quantify hand-offs, cycle time, rework, and manual effort, and document findings for process owners.
• Conduct root-cause analysis to identify underlying business problems before solutions are proposed.
• Assist cross-functional stakeholders with redesign sessions to define target-state processes.
• Document target-state workflows, SOPs, roles, control points, and approvals.
• Support automation, RPA, and AI deployments with requirements, configuration input, and validation.
• Analyze and map business processes to identify inefficiencies and areas for improvement.
• Analyze operational and system data to support recommendations and measure outcomes.
• Build and maintain reporting, dashboards, and status materials for stakeholders.
• Maintain process, redesign, and benefit documentation.
• Track expected outcomes, adoption progress, and realized value from process improvement initiatives.
• Help develop performance metrics, baselines, and reporting measures to evaluate process effectiveness and improvement results.

Benefits

• Maternity and parental leaves
• Wellness discounts
• Healthcare premium sharing
• Employer funding in an HSA account
• 100% 401(k) matching up to 4%
• Resource groups, mentorship programs, community service, and scholarship opportunities for continued education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level