Business Process Analyst III

Airlines Reporting Corporation • Arlington, VA

8d • Hybrid

About The Position

The Business Process Analyst III serves as the primary business analyst and day-to-day business capability lead for assigned Salesforce capabilities and supporting business processes. The role performs business analysis, process improvement, and product ownership to optimize operations and deliver scalable technology solutions that improve customer experience, efficiency, productivity, and quality.

The analyst works with business stakeholders and technical teams to understand processes, identify improvement opportunities, and translate business needs into technology solutions. Salesforce is the primary platform for assigned capabilities, while the analyst also considers interactions with other enterprise systems and applications. As the main liaison between business stakeholders and the delivery team, the analyst leads discovery, documents requirements, manages the product backlog, supports Agile delivery, coordinates user acceptance testing, and validates completed functionality. The role also uses Salesforce platform knowledge for configuration and administration when appropriate.

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a similar discipline.
• At least 4 years of experience in a similar role.
• Ability to use qualitative and quantitative data to make fact-based decisions.
• Ability to extract objective information from large amounts of ambiguous information.
• Ability to negotiate for SME resources and manage projects with limited authority over SMEs.
• Strong verbal and written communication skills for conveying findings, recommendations, and project results.
• Strong skills interviewing SMEs, facilitating workshops, and surveying internal and external customers.
• Strong knowledge of Salesforce functionality.
• Ability to write clear and effective business and system (Salesforce) requirements and user stories.

Responsibilities

• Analyze business processes with stakeholders, gather requirements, and translate business needs into scalable technology solutions.
• Document business requirements, user stories, process flows, and acceptance criteria.
• Identify opportunities to improve business processes, customer experience, productivity, and quality within assigned capabilities.
• Apply continuous improvement principles and data analysis to recommend process and technology enhancements.
• Manage the product backlog for assigned Salesforce capabilities, prioritize work with stakeholders, and support Agile delivery.
• Organize and participate in solution validation, user acceptance testing, and demonstrations.
• Build collaborative relationships with stakeholders and serve as the primary liaison between business teams and technical resources.
• Facilitate discovery sessions, communicate solution recommendations, and support business readiness throughout the delivery lifecycle.
• Align future-state requirements with ARC’s Key Business Objectives, Salesforce best practices, process re-engineering principles, and customer experience best practices.
• Collaborate with developers, architects, UX designers, and QA on solution design, testing, implementation, and adoption.
• Perform Salesforce configuration and administration activities when appropriate.

Benefits

• Hybrid WorkFlex program, with flexibility to work from home and required in-office workdays throughout the year.
• Hands-on learning and professional development opportunities.
• Competitive, comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level