Business Process Analyst

TOTE Resources LLC•Jacksonville, FL

1d•Onsite

About The Position

TOTE Services is seeking a qualified individual to serve as a Business Process Analyst under the Business Systems Support Department to plan, organize, develop, and support application lifecycles. This position will be based in Jacksonville, FL and will report directly to the Director, Business Systems Support. The Business Process Analyst is responsible for evaluating, documenting, and improving organizational workflows and processes. Working across departments, this role bridges the gap between business needs and operational execution by identifying inefficiencies, modeling future-state processes, and driving sustainable improvements that support organizational goals.

Requirements

Business Process Analysis and Process Improvement
Business Process Modeling Visio and flowcharts
Requirements Gathering, Analysis, Documentation, and Validation
As-Is / To-Be Process Mapping and Gap Analysis
Advanced Microsoft Excel, including PivotTables, XLOOKUP, Power Query, and data analysis
SQL for data extraction, analysis, and validation
Power BI for dashboards, reporting, KPI tracking, and data visualization
Business Requirements Documents (BRDs), Functional Requirements, SOPs, and Process Documentation
Workflow Analysis, Optimization, and Continuous Improvement
Workflow Automation using Microsoft Power Automate, UiPath, or similar tools
Familiarity with ERP, CRM, and enterprise applications such as Microsoft Dynamics
Basic understanding of APIs, databases, system integrations, and data flows
Experience with SharePoint or similar collaboration/project management platforms
Data Quality, KPI, SLA, and Performance Analysis
Strong understanding of SDLC and business/IT collaboration
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team
Strong organizational and time management skills
Extensive knowledge of vessel management software required
Excellent written and verbal communication skills
Working knowledge and understanding of ISM requirements and how they relate to documentation requirements
Strong computer skills and working knowledge of Microsoft Office products required

Nice To Haves

Previous sailing experience preferred

Responsibilities

Analyze current-state ("as-is") business processes through stakeholder interviews, workshops, observation, and data review
Identify inefficiencies, bottlenecks, redundancies, and compliance gaps within existing workflows and application configurations
Develop future-state ("to-be") process models and make evidence-based recommendations for improvement
Lead and support process improvement initiatives
Create clear, accurate process documentation including process maps, flowcharts, diagrams, SOPs, and business requirements documents
Maintain a process repository and ensure documentation remains current as processes evolve
Translate complex workflows into accessible materials for diverse audiences
Collaborate with users, TOTE IT, and leadership to gather requirements around process changes
Facilitate workshops and working sessions to elicit requirements and drive alignment
Communicate findings and recommendations to stakeholders at all levels, including executive leadership
Define and monitor key performance indicators (KPIs) to measure process effectiveness and improvement outcomes
Analyze operational data to identify trends, root causes, and opportunities
Prepare reports and presentations summarizing findings, progress, and business impact
Serve as a functional liaison between business users and IT for enterprise applications, ensuring systems support process requirements
Participate in the evaluation, selection, and implementation of business applications and workflow tools
Manage application configuration, user access, and ongoing maintenance in coordination with IT
Identify opportunities to leverage technology, including automation and AI-assisted tools, to streamline processes and reduce manual effort
Document system workflows, integration points, and data flows; maintain application-related SOPs and user guides
Coordinate with vendors and internal teams on system upgrades, enhancements, and issue resolution
Support end-user training and adoption efforts for new or updated applications
Support Current Systems, Vendors and Vessel Operations
Assist with user acceptance testing (UAT), training development, and post-implementation reviews
Champion a culture of continuous improvement of efficient business processes across the organization
Manage system configuration to ensure software process ties together with desired business processes
Monitor and address system performance (i.e. replication, data reporting)
Continuously ensure that the selected software is the best way to meet the company’s goals. Identify and propose utilization of untapped system capabilities which may benefit the company
Manage the resolution of software issues and shortfalls including issue identification, documentation, and prioritization. Coordinate as necessary with appropriate internal and external resources to develop and implement solutions
Lead formalized training plans, as needed, for Shoreside and vessel staff
Administer access and configuration of the ABS Eagle.org Survey Status web portal
Develop ways to enhance the fleet operations and maintenance through the application of software solutions
Represent TOTE Services in a professional manner to provide efficient and economic service to all customers