Process Design Consultant II

Bank of America • Charlotte, NC

8d • Onsite

About The Position

The Process Design Consultant II develops, improves, and executes processes supporting Performance Plan objectives within or across lines of business, with a focus on long-term strategic goals and integration with best practices. The role drives productivity, customer satisfaction, and continuous process improvement in support of Operational Excellence. It analyzes processes, documents business-case opportunities, and implements transformation initiatives that may improve cost efficiency, quality, productivity, and risk mitigation.

This position primarily supports Consumer Lending processes in 1st Mortgage and Home Equity credit, processing, underwriting, and closing, but may be assigned to other Consumer Lending products, processes, or functional areas. The consultant works with business leaders, subject matter experts, and integrated business and technology teams to develop and execute solutions within budget and timeline. Responsibilities may also include managing, training, and developing associates.

Requirements

• Direct Consumer Lending front-line unit or control-function experience.
• Strong Process Design and Project Management background.
• Demonstrated success working in a matrix organization.
• Proficiency in problem analysis and solution design.
• Strong analytical, problem-solving, and process-analytic skills.
• Strong presentation skills.
• Good business judgment for risk/reward trade-offs.
• Strong financial analysis skills.
• Executive presence and ability to lead meetings, including meetings with executive participants.
• Ability to influence senior leadership.

Nice To Haves

• At least 5 years of Process Design and Project Management experience.
• Issues Management experience.
• Established, effective stakeholder relationships with Consumer Lending front-line units or key control partners.
• Experience in 1st Mortgage and/or Home Equity credit, processing, underwriting, and closing.

Responsibilities

• Analyze Consumer Lending processes and audit results, then determine and implement complex solutions to resolve issues, implement controls, and improve front-line efficiency and effectiveness.
• Analyze requirements and implement complex technology-based projects.
• Implement projects addressing evolving compliance and risk policies, and develop and manage complex project plans.
• Implement solutions that address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Work with Line of Business partners to gather information and identify and implement solutions to critical business challenges and opportunities.
• Establish and implement a continuous process improvement model using process engineering best practices and reusable technology solutions.
• Use analytics and critical thinking to solve complex business problems and translate issues into structured, design-oriented solutions with defined business-case benefits.
• Lead development of enterprise change-management deliverables for material projects, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts.
• Collaborate across business and technology teams and drive solution execution within budget and timeline.
• Where applicable, manage, train, develop, coach, and provide feedback to associates; prioritize, inspect, and delegate team work.

Benefits

• Access to paid time off.
• Industry-leading benefits and resources and support for employees.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business or group performance and contributions, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed