Process Design Consultant II/ Solution Manager - Outbound Correspondence

Bank of America•Fort Worth, TX

About The Position

The Process Design Consultant II/Solution Manager supports Bank of America’s Enterprise Transaction Services Transformation Initiatives and Process Office, focusing on Outbound Correspondence. The role analyzes processes, documents business case opportunities, and implements process improvement and transformation initiatives that advance Operational Excellence. It develops and maintains the strategic solution vision, design roadmap, and operational requirements for complex business capabilities across Enterprise Transaction Services. Serving as the primary operations representative for technology, architecture, and transformation initiatives, the Solution Manager ensures solutions align with business objectives, operational requirements, regulatory expectations, and industry best practices. The role partners with Strategy, business stakeholders, Technology, Architecture, Product, and Delivery teams to identify opportunities, assess alternatives, define requirements, and guide implementation. It also provides consultation and subject matter expertise during production incidents affecting operational processes and technologies. The position supports strategic direction and a process-driven culture, driving solutions within budget and timeline while improving cost efficiency, quality, productivity, and risk mitigation. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Bank of America maintains an in-office culture, with role-specific flexibility based on responsibilities and business needs. Employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

Extensive experience designing, managing, and implementing strategic change and major initiatives.
Solid acumen across the BAC enterprise, particularly regarding change policies and standards.
Strong presence and leadership skills, including the ability to communicate at an executive level.
Experience with Microsoft PowerPoint, Word, Excel, Visio, OneNote, CoPilot, and SharePoint.
Ability to work in a team-oriented environment with a strong aptitude for problem solving.
Natural curiosity and drive to answer important business questions.
Experience navigating complex business environments within and across organizations.
Expert interpersonal skills to build and maintain business partnerships.
Demonstrated problem solving, strong follow-up skills, and ability to escalate and gain resolution as needed.
Excellent organizational skills, including the ability to manage multiple competing priorities.
Effective verbal, non-verbal, written, facilitation, and content-delivery communication and listening skills.
Strong analytical capabilities and demonstrated ability to think strategically end-to-end and execute tactically.

Nice To Haves

Advanced degree in Business, Industrial Engineering, Operations Research, or a similar field of study.
Three or more years of process design experience.
Six Sigma certification.
Agile project management experience.
Business Process Management technology experience.
Knowledge of Outbound Correspondence business applications.

Responsibilities

Implement moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
Work with Line of Business partners to gather information and identify and implement solutions to critical business challenges and opportunities.
Establish and implement a continuous process improvement model using process engineering best practices and reusable technology solutions.
Use analytics and critical thinking to solve complex business problems and translate issues into structured, design-oriented solutions with clearly defined business case benefits.
Lead development of enterprise change management deliverables for material projects, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts.
Develop and maintain the strategic solution vision, design roadmap, and operational requirements for complex business capabilities across Enterprise Transaction Services.
Represent operations in technology, architecture, and transformation initiatives, ensuring solutions align with business objectives, operational requirements, regulatory expectations, and industry best practices.
Partner with Strategy, business stakeholders, Technology, Architecture, Product, and Delivery teams to identify opportunities, evaluate solution alternatives, define requirements, and guide implementation.
Provide consultation and subject matter expertise during production incidents impacting operational processes and technologies.
Support the program’s strategic direction, transformation efforts, and process-driven culture.