Process Design Manager

Bank of America•Greensboro, NC

2d•Onsite

About The Position

This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions. This job is responsible for defining and maintaining an operational technology strategy that supports the organization's strategic process transformation objectives. Key responsibilities include translating complex operational workflows into normalized "Process Objects", aligning business needs to enterprise capabilities, maintaining process and capability taxonomies, and enabling horizontal solutions designed across business functions. Process Design Manager facilitates a translation layer between operational subject matter experts, process design teams, enterprise architecture, and technology partners, ensuring business requirements are defined and articulated independently of the systems currently used to execute them. Job expectations include working across business, operations, technology, and transformation teams to evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge capture assets, and support future-state solution design. The role requires balancing operational fluency with architectural literacy while remaining neutral to specific technologies, platforms, or implementation.

Requirements

Defines and maintains Business Objects
Process integration, operations, or technology enablement
Experience collaborating well and influencing senior executives
Background in agile delivery and software testing
Ability to communicate fluently across business and technology domains
Excellent communication and stakeholder management skills

Nice To Haves

Background in Computer Science, Data Science, enterprise architecture, or related capability
MBA and/or 5+ years of relevant experience leading technology change within an operation

Responsibilities

Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Defines and maintains an operational technology strategy that supports the organization's strategic process transformation objectives.
Translates complex operational workflows into normalized "Process Objects".
Aligns business needs to enterprise capabilities.
Maintains process and capability taxonomies.
Enables horizontal solutions designed across business functions.
Facilitates a translation layer between operational subject matter experts, process design teams, enterprise architecture, and technology partners, ensuring business requirements are defined and articulated independently of the systems currently used to execute them.
Evaluates operational needs, identifies reusable capability patterns, develops enterprise knowledge capture assets, and supports future-state solution design.