Senior Manager, Payroll Process Design

Bristol Myers Squibb • Tampa, FL

1d

About The Position

The Senior Manager, Global Payroll Process Designer will drive and support the design, standardization, and optimization of end-to-end global payroll processes, including payroll tax compliance, benefits integrations, and enterprise program delivery, in close partnership with the Global Payroll Product Manager. The role ensures payroll systems are efficient, compliant, and scalable, delivering timely and accurate compensation to employees worldwide. It focuses on consumerizing employee processes so users can complete them with little or no need for procedural knowledge or documentation.

The position collaborates with cross-functional teams and external vendors to harmonize workflows, implement payroll solutions, improve automation, and enhance employee experience. It also supports process implementation through training, documentation, and change management; embeds controls and audit readiness; and uses payroll data and analytics to assess effectiveness and drive continuous improvement.

Requirements

• Bachelor's degree in industrial engineering, business analytics, operations management, or a relevant field is preferred, or seven or more years of relevant work experience is required.
• At least five years of relevant experience in global payroll process design or redesign, transformation, and change management.
• Experience evaluating Workday/payroll process flows, comparing current use with available functionality, developing new process flows, and implementing functional capabilities to improve customer-centricity and service delivery.
• Strong knowledge of payroll tax processes, statutory requirements, and benefits integration within payroll.
• Technical skills and understanding of the system architecture of Workday, ServiceNow, ADP GlobalView/Celergo, or other systems and platforms.
• Experience with quality management, process simulations, and creating detailed standard operating procedures.
• Proficiency in data analysis and ability to use HR metrics and analytics tools.
• Strong problem-solving and critical-thinking skills, including ability to identify and address process gaps.
• Strong project management abilities, including supporting project planning, execution, and monitoring within set timelines.
• Strong written and verbal communication skills and ability to collaborate with stakeholders at all organizational levels.
• Detail-oriented approach focused on accuracy and precision in process design and documentation.

Nice To Haves

• Familiarity with EMEA and/or APAC regions.
• Lean Six Sigma process improvement methodology experience.

Responsibilities

• Analyze global payroll workflows to identify inefficiencies, gaps, and opportunities for standardization and harmonization.
• Ensure payroll processes align with local statutory, tax, and regulatory requirements.
• Collaborate with cross-functional teams to design streamlined, compliant, and scalable payroll processes that improve employee experience and operational performance.
• Apply process improvement methodologies, such as Lean Six Sigma, to enhance payroll system efficiency.
• Identify automation opportunities using HR technologies to reduce manual effort and improve quality, supporting touchless or exception-based payroll operations.
• Partner with People Services, People Technology & Experience, Centers of Excellence, and external vendors to implement payroll solutions and integrate systems across geographies.
• Develop and embed robust controls and audit readiness to meet internal policies, SOX requirements, and country-specific legal standards while safeguarding data accuracy and confidentiality.
• Lead and support rollout of processes involving global payroll, payroll tax, statutory reporting, benefit deductions, and shadow payroll; provide training, documentation, and change management guidance.
• Collaborate with analytics teams to monitor and interpret payroll data and develop KPIs and dashboards for process effectiveness and data-driven decisions.
• Review payroll operations, solicit feedback, and implement best practices for continuous improvement and employee experience.
• Support planning, execution, and monitoring of projects within set timelines.

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings.
• Flexible Time Off for eligible U.S.-based exempt employees, subject to manager approval.
• Paid company holidays; eligible employees may receive additional optional holidays.
• Additional time-off benefits may include paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
• Potential eligibility for discretionary incentive cash and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior