Process Design Manager

Bank of America•Newark, NJ

16h

About The Position

At Bank of America, the Process Design Manager manages the assessment, development, execution, and oversight of process improvement and transformation initiatives supporting Operational Excellence and short- and long-term strategic goals. The role demonstrates the connection between process engineering best practices, productivity, customer satisfaction, and measurable continuous improvement, and partners with business executives and deployment champions on strategic implementation and budgeting decisions. The role defines and maintains an operational technology strategy that supports process transformation. It translates complex operational workflows into normalized Process Objects, aligns business needs to enterprise capabilities, maintains process and capability taxonomies, and enables horizontal solutions across business functions. The manager facilitates translation among operational subject matter experts, process design teams, enterprise architecture, and technology partners, ensuring business requirements are articulated independently of current systems. The position works across business, operations, technology, and transformation teams to evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge-capture assets, and support future-state solution design while remaining neutral to specific technologies, platforms, and implementations. The position may also manage associates. Managers at this level model inclusion; promote process knowledge, operational excellence, simplicity, data-based decisions, and continuous improvement; communicate enterprise decisions and results; maintain risk discipline and controls; coach and develop employees; manage expenses and budgets; assess talent; and prioritize and delegate work to deliver business outcomes.

Requirements

Experience defining and maintaining Business Objects Process integration, operations, or technology enablement.
Experience collaborating effectively and influencing senior executives.
Background in agile delivery and software testing.
Ability to communicate fluently across business and technology domains.
Excellent communication and stakeholder management skills.
Skills in business process analysis, continuous improvement, process design, process management, process performance measurement, conflict management, critical thinking, program management, scenario planning and analysis, strategic thinking, decision making, driving engagement, and relationship building.

Nice To Haves

Background in Computer Science, Data Science, enterprise architecture, or a related capability.
MBA and/or 5+ years of relevant experience leading technology change within an operation.

Responsibilities

Implement highly complex solutions supporting performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability.
Oversee partnerships with support organizations and Line of Business partners to gather information needed to implement solutions addressing critical business challenges and opportunities.
Integrate process design best practices and apply business redesign concepts to align continuous improvement with long-term strategic goals.
Manage change by establishing governance routines that inspect the health of programs and project portfolios aligned to a unit or division within a Line of Business.
Ensure Enterprise Change Management policies and standards are applied and adopted in change initiatives with Line of Business stakeholders.
Define and maintain an operational technology strategy that supports strategic process transformation objectives.
Translate complex operational workflows into normalized Process Objects, align business needs with enterprise capabilities, and maintain process and capability taxonomies.
Enable horizontal solutions across business functions and facilitate translation among operational subject matter experts, process design teams, enterprise architecture, and technology partners.
Articulate business requirements independently of the systems currently used to execute them.
Work across business, operations, technology, and transformation teams to evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge-capture assets, and support future-state solution design.
When managing associates, model inclusion, communicate enterprise decisions and results, maintain risk discipline, coach and provide feedback, manage expenses and budgets, assess talent, and prioritize and delegate work.