Process Design Consultant II
About The Position
At Bank of America, the Process Design Consultant II develops, improves, and executes processes supporting Performance Plan objectives within or across lines of business, with a focus on long-term strategic goals and integration of best practices. The role works closely with business executives or deployment champions and may manage, train, and develop associates. It supports operational excellence through process improvement and transformation initiatives intended to improve cost efficiency, quality, productivity, customer satisfaction, and risk mitigation. The position analyzes Consumer Lending processes and audit results, determines and implements complex solutions to resolve issues, implement controls, and improve front-line efficiency and effectiveness. It analyzes requirements and implements technology-based projects, manages complex project plans, and implements projects in response to evolving compliance and risk policies. The role primarily supports 1st Mortgage and Home Equity credit, processing, underwriting, and closing processes, but may be assigned to other Consumer Lending products, processes, or functional areas. The consultant works with business leaders, subject matter experts, and integrated business and technology teams to analyze processes, document business-case opportunities, and execute solutions within budget and timeline. The position may also manage associates and carry the associated responsibilities for inclusion, process and data management, communication, risk discipline, coaching, financial stewardship, talent development, and business outcomes. The role is listed as first shift, 40 hours per week, at the specified Bank of America locations.
Requirements
- Direct Consumer Lending front-line unit or control function experience.
- Strong process design and project management background.
- Demonstrated success working in a matrix organization.
- Proficiency in problem analysis and solution design.
- Strong analytical and problem-solving skills.
- Strong process analytic ability.
- Strong presentation skills.
- Good business judgment for risk/reward trade-offs.
- Strong financial analysis skills.
- Executive presence and ability to lead meetings, including meetings with executive participants.
- Ability to influence senior leadership.
Nice To Haves
- Five or more years of process design and project management experience.
- Issues management experience.
- Established, effective stakeholder relationships with Consumer Lending front-line unit or key control partners.
- Experience in 1st mortgage and/or home equity credit, processing, underwriting, and closing.
Responsibilities
- Implement moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
- Work with Line of Business partners to gather information and identify and implement solutions to critical business challenges and opportunities.
- Establish and implement a model for continuous process improvement using process engineering best practices and reusable technology solutions.
- Use analytics and critical thinking to solve complex business problems and translate issues into structured, design-oriented solutions with clearly defined business-case benefits.
- Lead development of enterprise change-management deliverables for material projects, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts.
- Analyze Consumer Lending processes and audit results and implement solutions to resolve issues, implement controls, and improve front-line efficiency and effectiveness.
- Analyze requirements and implement complex technology-based projects.
- Implement projects addressing evolving compliance and risk policies and develop and manage complex project plans.
- Work with business leaders and subject matter experts and promote collaboration and transparency across business and technology teams.
- Drive execution of solutions within budget and timeline.
- When applicable, manage, train, and develop associates; provide coaching and feedback, manage expenses and budgets, build talent, and prioritize and delegate team work.
Benefits
- Industry-leading benefits.
- Paid time off.
- Resources and support for employees.
- Eligible to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
