Process Design Consultant I

Bank of America•Charlotte, NC

7d•Onsite

About The Position

At Bank of America, the Process Design Consultant I designs, develops or improves, and deploys processes and procedures to support objectives within one or more lines of business. The role leads projects through successful deployment in support of long-term strategic goals and integrates new solutions with existing processes to promote continuity and consistency. It develops and manages low- to medium-complexity project plans and may manage an initiative end to end or contribute as a stakeholder in a broader initiative. The consultant is accountable for initiative outcomes, which may be measured through productivity, customer or associate satisfaction, risk mitigation, process improvement, or other defined measures of success. The role partners with Business Controls, Risk, subject matter experts, and other line-of-business stakeholders. It ensures solutions align with business objectives and the line of business’s risk culture, identifies risks and mitigations with project partners, and supports compliance with line-of-business and Enterprise Change Management governance and processes. The position primarily supports Consumer Lending processes but may support other products or processes as needed. The work includes analyzing existing processes, designing and implementing improvements, developing requirements for technology-based projects, and managing deployments to address evolving compliance and risk policy requirements. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. This role is based at one of the listed locations in Farmington, Connecticut; Belfast, Maine; or Las Vegas, Nevada. It is a first-shift position with 40 hours per week. The annual pay range is $79,200 to $107,100, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

Strong process design and project management background, or comparable line-of-business experience.
Demonstrated success working in a matrix organization.
Proficiency in problem analysis and solution design.
Strong analytical and problem-solving skills.
Strong process analytic ability.
Strong presentation skills.
Good business judgment when making risk/reward trade-offs.
Executive presence and ability to lead meetings, including meetings with executive participants.
Ability to influence senior leadership.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

Consumer Lending front-line unit or control function experience, including CVL or Home Loans.
Issues Management experience.

Responsibilities

Design, develop or improve, and deploy processes and procedures that support business objectives.
Lead projects through successful deployment in support of long-term strategic goals.
Integrate new solutions into existing processes to ensure continuity and consistency.
Develop and manage low- to medium-complexity project plans; manage initiatives end to end or serve as a stakeholder in broader initiatives as needed.
Be accountable for the successful outcomes of deployed initiatives, measured against predefined goals such as productivity, satisfaction, risk mitigation, or process improvement.
Partner with Business Controls, Risk, subject matter experts, and other line-of-business stakeholders to drive initiative outcomes.
Ensure solutions align with business objectives and the line of business’s risk culture.
Identify project risks and mitigations with project partners and ensure compliance with line-of-business and Enterprise Change Management governance, processes, and routines.
Critically analyze existing processes and design and implement improvements, including solutions that address issues, implement controls, and improve front-line efficiency and effectiveness.
Analyze, build requirements for, and implement complex technology-based projects.
Design and manage initiative deployments that meet evolving compliance and risk policy requirements.
Primarily support Consumer Lending processes, with potential support for other products or processes.