Process Design Consultant I (Procedure Specialist)

Bank of America • Charlotte, NC

7d • Onsite

About The Position

At Bank of America, the Process Design Consultant is a critical role engaging cross-functional stakeholders to ensure processes and procedures within Consumer and Small Business Lending are accurately documented in support of responsible business growth. The role provides exposure to executive leaders across multiple Consumer Lending products and suits someone who can adapt to a fast-paced environment and manage competing priorities. It collaborates across lines of business to assess impacts from policy, process, system, and regulatory changes, while maintaining procedural content and supporting strategic initiatives that improve operational effectiveness and documentation quality.

The role serves as the primary contact for assigned procedure portfolios, partnering with process owners, subject matter experts, risk partners, project managers, and business leaders to gather feedback and validate content. It assesses procedure quality, usability, consistency, and compliance with approved templates and writing standards; coordinates content updates, retirements, consolidations, and development; and completes reviews, approvals, and feedback sessions to support accuracy, alignment, and publishing deadlines. It also assesses the procedural impacts of policy, regulatory, operational, and system changes and identifies opportunities to simplify procedures and improve the end-user experience.

This is a first-shift role with 40 hours per week. The posting lists locations in Westlake Village, California; Farmington, Connecticut; Belfast, Maine; and Richmond, Virginia. Bank of America describes an in-office culture with role-specific flexibility. The annual salary range is $79,200 to $107,100, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

• Strong written communication and technical writing skills.
• Proficiency in problem analysis and solution design.
• Strong analytical and critical thinking skills.
• Adaptability and agility.
• Good business judgment when weighing risk and reward trade-offs.
• Strong attention to detail.
• High school diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

• Direct Consumer Lending and/or Small Business front-line unit or control-function experience.
• Proficiency in process design.
• Bachelor's degree or equivalent work experience.
• Experience in procedure management, business operations, risk management, compliance, process improvement, project management, or documentation governance.

Responsibilities

• Serve as the primary point of contact for assigned procedure portfolios and partner with process owners, subject matter experts, risk partners, project managers, and business leaders to gather feedback and validate content.
• Evaluate procedure quality, usability, consistency, and adherence to approved templates and writing standards.
• Coordinate procedure updates, retirements, consolidations, and development of new content.
• Complete reviews and approvals and host feedback sessions to ensure procedural accuracy, alignment, and compliance with publishing deadlines.
• Perform impact assessments for policy, regulatory, operational, and system-related changes executed by issue and project teams.
• Analyze proposed business changes and determine procedural implications across affected processes.
• Analyze trends and identify opportunities to simplify procedures and improve the end-user experience.
• Maintain a portfolio of procedural content and support strategic initiatives to improve operational effectiveness and documentation quality.

Benefits

• Benefits eligibility, including access to paid time off and employee resources and support.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line of business and/or group contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED