Process Design Consultant I (Procedure Specialist)

Bank of America • Tampa, FL

9d • $79,200 - $107,100

About The Position

The Process Design Consultant is a critical role that engages diverse, cross-functional stakeholders to ensure procedures within Consumer and Small Business Lending are accurately documented and support responsible business growth. The role offers exposure to executive leaders across multiple Consumer Lending products and suits someone who can thrive in a fast-paced environment, adapt, and manage competing priorities.

The consultant collaborates across lines of business to assess the effects of policy, process, system, and regulatory changes while maintaining a portfolio of procedural content. The role also supports strategic initiatives intended to improve operational effectiveness and documentation quality.

Requirements

• Strong written communication and technical writing skills.
• Proficiency in problem analysis and solution design.
• Strong analytical and critical-thinking skills.
• Adaptability and agility.
• Good business judgment when weighing risk and reward.
• Strong attention to detail.
• High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• Direct Consumer Lending and/or Small Business front-line unit or control-function experience.
• Proficiency in process design.
• Bachelor's degree or equivalent work experience.
• Experience in procedure management, business operations, risk management, compliance, process improvement, project management, or documentation governance.

Responsibilities

• Serve as the primary point of contact for assigned procedure portfolios and work with process owners, subject matter experts, risk partners, project managers, and business leaders to gather feedback and validate content.
• Evaluate procedure quality, usability, consistency, and compliance with approved templates and writing standards.
• Coordinate procedure updates, retirements, consolidations, and development of new content.
• Complete reviews and approvals, and host feedback sessions to ensure procedural accuracy, alignment, and compliance with publishing deadlines.
• Assess the impact of policy, regulatory, operational, and system-related changes implemented by issue and project teams.
• Analyze proposed business changes and determine procedural implications across affected processes.
• Analyze trends and identify opportunities to simplify procedures and improve the end-user experience.

Benefits

• Paid time off.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.
• Benefits eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED