Process Design Consultant I

Bank of America • Farmington, NM

9d • $79,200 - $107,100 • Onsite

About The Position

The Process Design Consultant I designs, develops, improves, and deploys processes and procedures in support of objectives within one or more lines of business. The role leads projects through successful deployment to address long-term strategic goals and integrates new solutions into existing processes to ensure continuity and consistency. It develops and manages low- to medium-complexity project plans and may either manage projects end to end or contribute as a stakeholder in broader initiatives. The role is accountable for initiative outcomes, which may be measured by productivity, customer or associate satisfaction, risk mitigation, process improvement, or other predefined success measures.

The consultant works with Business Controls, Risk, subject matter experts, and line-of-business stakeholders to align solutions with business objectives and risk culture. The role identifies risks and mitigations with project partners and ensures compliance with line-of-business and Enterprise Change Management governance, processes, and routines. It primarily supports Consumer Lending processes but may also support other products or processes. The position is based in a company that describes its culture as in-office, with flexibility determined by role responsibilities and business needs.

Requirements

• Strong process design and project management background, or comparable line-of-business experience.
• Demonstrated success working in a matrix organization.
• Proficiency in problem analysis and solution design.
• Strong analytical and problem-solving skills.
• Strong process analytic ability.
• Strong presentation skills.
• Good business judgment for risk/reward trade-offs.
• Executive presence and ability to lead meetings, including meetings with executive participants.
• Ability to influence senior leadership.
• High school diploma, GED, secondary school, or equivalent.
• Skills include active listening, data collection and entry, process mapping, project management, reporting, continuous improvement, critical thinking, data visualization, process design, strategic thinking, administrative services, business process analysis, process effectiveness, process performance measurement, and process simplification.

Nice To Haves

• Consumer Lending front-line unit or control function experience, including CVL or Home Loans.

Responsibilities

• Design, develop, improve, and deploy processes and procedures in support of business objectives.
• Lead projects through successful deployment to address long-term strategic goals.
• Integrate new solutions into existing processes to maintain continuity and consistency.
• Develop and manage low- to medium-complexity project plans; manage initiatives end to end or serve as a stakeholder in broader projects as needed.
• Deliver initiative outcomes measured by productivity, customer or associate satisfaction, risk mitigation, process improvement, or other predefined measures.
• Work with Business Controls, Risk, subject matter experts, and line-of-business stakeholders to achieve successful initiative outcomes.
• Ensure solutions align with business objectives and the line-of-business risk culture.
• Identify risks and mitigations with project partners and ensure compliance with line-of-business and Enterprise Change Management governance, processes, and routines.
• Analyze existing processes and design and implement improvements, including solutions to resolve issues, implement controls, and improve front-line efficiency and effectiveness.
• Analyze requirements and implement highly complex technology-based projects.
• Design and manage initiative deployments to meet evolving compliance and risk policy requirements.
• Primarily support Consumer Lending processes and provide support to other products or processes as needed.

Benefits

• Benefits eligibility.
• Paid time off.
• Access to resources and support for employees.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED