Procedure Scheduler - Lone Tree, CO

CPIhealth•Lone Tree, CO

6d•$23 - $28•Onsite

About The Position

CPI Health is seeking a full-time Procedure Scheduler to coordinate and manage the scheduling of surgical procedures and align the resources needed to support patient care. The role is based at 8500 Park Meadows Dr, Lone Tree, Colorado, and works Monday through Friday for 40 hours per week. The position requires professional, compassionate communication with patients and effective coordination with providers and staff.

Requirements

High school diploma or equivalent.
Strong knowledge of eCW EMR software is mandatory.
Exceptional customer service skills.
Excellent organizational and computer skills.
Ability to multitask, solve problems, and prioritize tasks based on urgency.
Ability to use a multi-line phone system and handle heavy computer use.
Friendly and professional telephone manner.
Ability to work cooperatively and communicate effectively with others.
Flexibility, promptness, and willingness to be a team player.
Excellent oral and written communication skills.
Exceptional attention to detail, with emphasis on accuracy and efficiency.

Nice To Haves

Two or more years of experience in surgery and/or procedure scheduling.
Knowledge of pain management care.
Knowledge of medical terminology and the medical environment.

Responsibilities

Answer a multi-line phone clearly and professionally, assess patient needs, and transfer calls appropriately.
Triage overflow calls and take messages from patients and voicemail.
Schedule patients for follow-up appointments, verify demographic and insurance information, and document changes in medical or health history.
Verify insurance for new patient consultations, including eligibility, ID numbers, and insurer mailing address.
Demonstrate general knowledge of clinic procedures and answer related questions.
Provide patients with appropriate procedure instructions, including what to bring to appointments.
Distribute confirmation and welcome letters.
Use appropriate customer service skills and proactive communication when interacting with patients.
Provide clear explanations of patient-related policies with patience, compassion, kindness, and empathy.
Maintain patient confidentiality in accordance with established policies.
Complete assigned worklog tasks accurately.
Follow and apply the company’s scheduling guidelines, procedures, and protocols.
Communicate effectively with providers and staff members.
Perform other duties as assigned to support CPI Health’s mission, values, and strategies.