Procedure Scheduler - Lone Tree, CO

CPIhealth•Lone Tree, CO

3d•Onsite

About The Position

CPI Health is a multidisciplinary team providing compassionate and comprehensive care to people experiencing chronic pain. The full-time Procedure Scheduler coordinates and manages scheduling for surgical procedures, ensuring the necessary resources are aligned to support patient care. The role also handles patient calls, follow-up appointment scheduling, insurance verification, and patient communications while working with providers and staff.

Requirements

High school diploma or equivalent.
Strong knowledge of eCW EMR software is mandatory.
Exceptional customer service skills.
Excellent organizational and computer skills.
Ability to multitask, solve problems, and prioritize tasks based on urgency.
Ability to use a multi-line phone system and work extensively with computers.
Friendly and professional telephone manner.
Ability to work cooperatively and communicate effectively with others.
Flexibility, promptness, and a desire to be a team player.
Excellent oral and written communication skills.
Exceptional attention to detail, with emphasis on accuracy and efficiency.

Nice To Haves

Two or more years of experience in surgery and/or procedure scheduling.
Knowledge of pain management care.
Knowledge of medical terminology and the medical environment.

Responsibilities

Answer a multi-line phone system professionally, assess patients’ needs, and transfer calls appropriately.
Triage overflow calls and take messages from patients and voicemail.
Schedule patients for follow-up appointments.
Verify demographic and insurance information and document changes in medical or health history.
Verify insurance eligibility and related information for new patient consultations by contacting insurance companies.
Demonstrate general knowledge of clinic procedures and answer related questions.
Provide patients with appropriate procedure instructions, including what to bring to appointments.
Distribute confirmation and welcome letters.
Use proactive communication and appropriate customer service skills when interacting with patients.
Explain patient-related policies clearly and treat patients with patience, compassion, kindness, and empathy.
Maintain patient confidentiality in accordance with established policies.
Complete assigned worklog tasks accurately and follow the company’s Scheduling Guidelines.
Read, follow, and apply appropriate procedures and protocols.
Communicate effectively with providers and staff members.
Perform other duties as assigned in support of CPI Health’s mission, values, and strategies.