Procedural Scheduling Coordinator

Tenet•Detroit, MI

About The Position

The Procedural Scheduling Coordinator schedules patients for one or more specific departments and communicates with physician offices, patients, and staff to coordinate procedural care. The role requires excellent communication skills to build collegial relationships and proactively work with physician offices to support hospital business. The coordinator schedules and registers patients by phone, taking into account diagnosis, patient resources and availability, equipment and safety needs, insurance eligibility, physician orders, and the duration and needs of treatment. The role also supports effective use of procedural capacity by managing dedicated physician time and identifying opportunities to improve utilization. In the absence of the lead, supervisor, or manager, the coordinator provides oversight for the Scheduling Department.

Requirements

High school diploma or equivalent.
Two years of scheduling experience or related experience.
Analytical skills to assess and plan an optimal surgical schedule, review and verify insurance information, research billing problems, and compile statistical reporting data.
Strong interpersonal and customer service skills to communicate with hospital staff at various levels, diverse populations, and patients, internal staff, and external organizations when relaying sensitive and confidential information.
Ability to manage multiple tasks and organize and prioritize work.
Manual dexterity and visual acuity to operate a hospital computerized scheduling system.
Proficient typing, word processing, and PC application skills.
Knowledge of computer applications, medical and surgical terminology, procedure codes, and diagnosis codes.

Nice To Haves

Bachelor’s degree in a related field preferred.

Responsibilities

Schedule clinical procedures to support consistent, high-quality care, ensuring the correct procedure, site, and supplies are arranged.
Schedule and register patients by phone while coordinating patient and facility needs, including diagnosis, personal resources, equipment, availability, treatment duration, insurance eligibility, safety needs, and physician orders.
Communicate with physician offices to proactively manage dedicated time, including anticipating changes such as released block time or future availability, and promptly informing offices of hospital changes.
Provide oversight for the Scheduling Department in the absence of the lead, supervisor, or manager.
Partner with facility leadership to manage capacity utilization and share insights and opportunities for improved utilization based on day-to-day procedural scheduling.