Procedural Scheduler - Surgical Services

Tenet Healthcare Corporation•San Antonio, TX

About The Position

The Procedural Scheduler (Level 1) schedules patients for one or more departments and coordinates procedural scheduling with physician offices, patients, hospital leadership, and clinical teams. The role requires excellent communication skills to build collegial relationships with surgeons, physicians, patients, and staff. It may also involve assisting in other areas that support continuity of patient care. The scheduler coordinates procedure and facility schedules by arranging appropriate procedures, sites, supplies, staffing, equipment, and other resources. They schedule and register patients by phone, collect and enter information from physician offices, and account for factors such as diagnosis, patient needs and availability, insurance eligibility, safety, physician orders, treatment duration, and facility requirements. The role also includes validating provider credentials, managing block time when applicable, communicating schedule changes and special requests, maintaining productivity and prioritizing work, and participating in departmental performance-improvement activities. The minimum education requirement is a high school diploma or equivalent, and the position requires one year of scheduling or related experience. One year of PCA/CNA experience and experience in a scheduler position are listed as preferred. No certifications, licensure, or courses are required. A sign-on bonus may be available. Saint Luke's Hospital describes benefits including medical, dental, vision, and life insurance; a 401(k) plan with employer match; paid time off; career development and continuing education; health savings and flexible spending accounts; an Employee Assistance program; employee discounts; and voluntary insurance and care-related benefits. Benefit eligibility may vary by location and employment status.

Requirements

High school graduate diploma or equivalent.
One year of scheduling experience or related experience.
Excellent communication skills.

Nice To Haves

One year of PCA/CNA experience.
Experience in a position as a scheduler.

Responsibilities

Schedule clinical procedures to support consistent, high-quality care, including the correct procedure, site, and supplies.
Schedule and register patients by phone while coordinating patient and facility needs, including diagnosis, resources, equipment, availability, treatment duration, insurance eligibility, safety needs, and physician orders.
Obtain and enter required information from physician offices requesting operating-room or procedure-room time.
Communicate patient needs and resource requirements and interpret scheduling implications or limitations.
Maintain productivity and efficiency, prioritize work, and respond to difficult situations with self-control and a positive attitude.
Allow adequate time for procedures, physician requests, room turnover, and other facility scheduling needs.
Validate provider credentials.
Work with hospital directors, the Chief Nursing Officer, and other hospital leaders to manage block time when applicable.
Assist other employees and perform other duties as required.
Communicate scheduling issues to the hospital leadership team.
Communicate special equipment, instrument, supply, anesthesia, and staffing requests to hospital leadership.
Communicate with physician offices to confirm cases, identify special needs, and determine changes.
Proactively manage dedicated time such as block time, anticipate scheduling changes or availability, and promptly inform physician offices of hospital changes.
Build relationships with current and new physicians through effective communication of scheduling information.
Collaborate with the scheduling team, surgical clinical team, and physician relations team to promote scheduling opportunities.
Promote positive coworker relationships through teamwork and cooperation.
Use resources efficiently and effectively.
Maintain a safe environment.
Address patient population-specific needs.
Participate in performance-improvement activities.