PROCEDURAL SCHEDULER - ACC CARDIOLOGY

Aspirus Health•Wausau, WI

10d•Onsite

About The Position

Aspirus Wausau Hospital is seeking a Procedural Scheduler to join its ACC Cardiology team in Wausau, Wisconsin. The role greets and assists patients after provider visits and efficiently schedules patient procedures and surgeries according to office policies and procedures. The scheduler answers calls to the procedure scheduling line, provides routine information, and courteously transfers calls to the appropriate person. The position also requires accurate communication with clinical and prior authorization teams. This is a full-time position at 1.0 FTE, or 80 hours biweekly. The role requires a high degree of accuracy, professionalism, confidentiality, and the ability to coordinate multiple patient cases in a fast-paced setting. The scheduler works with patients, providers, staff, and the public, and must be able to prioritize and coordinate work independently under time constraints.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
At least 3 years of experience in a business office or healthcare setting.
Ability to use a computer proficiently and type; basic computer keyboarding skills are required.
Knowledge of grammar, spelling, and punctuation for accurate patient record documentation.
Knowledge of federal and state laws regarding HIPAA and release of information.
Ability to maintain confidentiality throughout all phases of work.
Ability to coordinate multiple cases accurately, establish priorities, and work independently with minimal supervision under pressure and time constraints.
Excellent written and oral communication and listening skills, with a high degree of professionalism.
Ability to work effectively and cooperatively with providers, patients, employees, staff, and the public.
Ability to maintain effective teamwork, adapt to change, and work amid rapidly changing demands for records.

Nice To Haves

Associate degree in Business Administration, Health Care Business Services, or another applicable area strongly preferred; bachelor's degree preferred.
Proficiency in anatomy, physiology, and medical terminology preferred; knowledge of medical terminology is desirable.
Basic knowledge of ICD-10 and CPT codes preferred.
Knowledge of Epic electronic health records strongly preferred; electronic medical record experience strongly preferred.
One year of experience in a healthcare-related field preferred.

Responsibilities

Greet and assist patients following provider visits in a professional manner.
Schedule patient procedures and surgeries according to established office policies and procedures.
Answer procedure scheduling line calls, provide routine information, and transfer callers to the appropriate individual.
Communicate accurately with clinical teams and prior authorization teams.
Coordinate multiple patient cases concurrently while maintaining accuracy and data integrity.
Maintain patient records, files, and correspondence while preserving confidentiality.
Establish priorities and coordinate work activities in a fast-paced environment.