Scheduler - Procedural

Tenet Healthcare Corporation•Glendale, AZ

About The Position

The Scheduler - Procedural is responsible for maintaining and coordinating service schedules for non-surgical areas and monitoring and scheduling outpatient cases. The role records pertinent information in the scheduling book for pre-procedure phone calls and reference, maintains positive working relationships with internal and external customers, and may verify insurance eligibility. This position schedules and registers patients, coordinates patient and facility needs, and may gather demographic and insurance information, complete forms, and enter data. It obtains insurance authorization and precertification when required, compiles patient folders and documentation, reviews precertification letters, records special equipment requests, and communicates schedule changes or conflicts to staff and physician offices. The Scheduler may help train new office members, maintain an orderly work area, prioritize duties, adjust schedules as requested by management, and assist with cost containment and other assigned tasks. Abrazo Arrowhead Campus Hospital describes its team as working in a supportive, collaborative healthcare environment with advanced technology. The hospital offers benefits and development opportunities, subject to eligibility that may vary by location and employment status.

Requirements

High school diploma or equivalent GED.
Prior clerical experience.
Knowledge of basic mathematics.
Ability to use logic and understanding to analyze problems and determine a course of action.
Proficiency in interpersonal relationships.
Ability to read, write, and communicate orally well enough to explain information correctly.
Ability to operate a telephone, computer, copy machine, and fax machine as required.
Attention to detail.
Ability to work regularly with confidential information.
Familiarity with medical terminology.

Nice To Haves

Bilingual ability.
One year of scheduling experience.

Responsibilities

Schedule and register patients requiring phone interaction, coordinating patient and facility needs based on diagnoses, staffing and equipment resources, patient availability and needs, treatment duration, insurance eligibility, safety needs, and physician orders.
Obtain patient demographic and insurance information as needed, complete forms, and enter data.
Record procedure time, patient name and date of birth, and patient type in the schedule.
Obtain required insurance authorization and precertification within appropriate time frames and document the information and its source.
Compile complete patient folders with appropriate signatures and documentation, and provide required copies to ancillary departments.
Review precertification letters as required.
Indicate special equipment requests in the scheduling module and keep appropriate staff informed.
Contact patients who do not show up or cancel as needed.
Communicate schedule changes and conflicts with staff and the director as required by the facility.
Maintain open communication with physician offices.
Assist in training new office members for the position.
Keep the work area neat and orderly and may assist with cleaning and organizing the department.
Assess and prioritize assigned duties efficiently.
Adjust the work schedule as requested by management.
Assist with organizational cost containment.
Perform other related tasks or responsibilities as assigned.

Benefits

Medical, dental, vision, and life insurance.
401(k) retirement savings plan with employer match.
Paid time off.
Career development and continuing education opportunities.
Health savings accounts and healthcare and dependent flexible spending accounts.
Employee Assistance Program.
Employee discount program.
Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.

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