Operations Manager - Surgical and Procedural Services

Essentia Health • Fargo, ND

20h • $84,365 - $126,547

About The Position

Essentia Health is hiring an Operations Manager to lead the General Surgery, Plastic Surgery, and Wound Care departments at the 32nd Avenue Building in Fargo, with outreach partnership. The role works in a dyad partnership with physician leaders to deliver timely access, high-quality care, and strong financial performance across a growing surgical service line. It is a full-time, day-shift, salaried position and is fully benefit eligible.

In collaboration with senior leadership, the Operations Manager leads large multispecialty or family practice operations, focusing on the operational activities of the practice. The role oversees, plans, prioritizes, and directs teams and colleagues to achieve operational goals. It maintains effective patient-care systems through fiscal and operational management and ensures team members understand and follow policies, practices, and procedures.

The Operations Manager communicates with internal and external parties, manages teams, and implements process, system, or product improvements to enhance performance. The position coaches and mentors emerging talent, develops the talent pipeline, oversees regulatory and accreditation compliance, maintains Practice Principles, ensures staff orientation and ongoing education, and contributes to program and project development.

Requirements

• At least 5 years of healthcare experience, preferably in a clinical setting, or completion of an administrative fellowship through Essentia Health.
• Bachelor's degree, or an associate degree in nursing and the ability to obtain a bachelor's degree within 3 years of hire.

Nice To Haves

• Healthcare experience in a clinical setting.

Responsibilities

• Partner with physician leaders and section chairs to set department goals, develop strategic and service-growth plans, and implement system and market priorities.
• Manage fill rates, provider schedules, and Cadence templates in accordance with Essentia Health standards; serve as the escalation point for patient access and coordinate outreach clinics and OR, procedural, and inpatient collaboration.
• Lead credentialed position requests, candidate site visits, and onboarding for physicians and advanced practice providers, including new-provider ramp-up templates and locum and casual provider coordination.
• Contribute to department budgets, the long-range financial plan, monthly projections, and financial reviews; monitor KPIs, biweekly productivity, cost per RVU, and ODB benchmarking and normalizations with the Finance Business Partner; manage supply costs and capital planning through the capital gate process.
• Assist with the design and rollout of business plans and SBARs and work through required approval processes.
• Lead the department supervisor and staff; manage position requests, staffing models, and skill mix; conduct development conversations; and promote engagement, recognition, recruitment, and retention.
• Implement standard work to achieve quality metrics; ensure regulatory and accreditation readiness, including Joint Commission readiness; and maintain department policies, standard work, and Practice Principles.
• Lead and participate in PDSA cycles and other improvement work to improve care coordination, workflows, and the patient experience.
• Collaborate with Patient Access, Finance, Supply Chain, Information Services, Human Resources, inpatient nursing, and other departments and programs supporting surgical patients.
• Represent assigned departments in market- and system-level leadership meetings and initiatives.
• Ensure policies, practices, and procedures are understood and followed by team members; oversee staff orientation and ongoing education.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Supplemental insurance options
• 401(k) plan with employer contributions
• Professional development, training, tuition reimbursement, and educational programs
• Flexible scheduling
• Generous time off
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager