Probation Case Administrator I - Bristol Juvenile Court
About The Position
The Probation Case Administrator I performs entry-level probation case data-entry processes, runs data queries in the Court Activity Record Information (CARI) system, compiles daily trial lists, and provides administrative assistance within the assigned office. The role provides customer service to coworkers, lawyers, law enforcement, and the general public in person and by telephone. Case processing may use an electronic filing and/or case management system. The position works under the direction of the Department Head or designee and does not supervise others. The Bristol Juvenile Court is a multi-site location; travel among sessions in Attleboro, Fall River, New Bedford, and Taunton may be required at the Department Head’s discretion. Work is frequently performed in an office or similar indoor environment and occasionally in a warehouse or file/storage environment. The position requires light physical work, including exerting up to 20 pounds of force occasionally and up to 10 pounds frequently.
Requirements
- High school diploma or GED equivalency.
- One year of related work experience; equivalent combinations of education and experience will be considered.
- Knowledge of modern office equipment and technology, including computers and applicable software.
- Organization and time-management skills.
- Customer-service skills.
- Attention to detail.
- Ability to establish effective working relationships, including with other state agencies and court departments.
- Ability to prepare clear and accurate reports and maintain appropriate records.
- Ability to maintain confidentiality.
- Ability to communicate effectively, orally and in writing.
- Ability to work independently and follow oral and written instructions.
- Ability to learn departmental and court policies and procedures, the CARI system, and data-entry procedures.
Responsibilities
- Provide customer service at the front counter, answer incoming calls, and direct calls to appropriate personnel.
- Enter and update restraining orders.
- Receive, date, stamp, sort, and distribute incoming mail and process outgoing mail.
- Copy, file, retrieve, and sort court papers, documents, and folders according to established procedures; pull folders for court sessions.
- Update CARI with upcoming continuance dates and depositions.
- Assist attorneys, litigants, and law enforcement personnel; respond to routine requests about cases, scheduling, and court procedures, and may assist with forms, applications, scheduling, and court-procedure information.
- Retrieve criminal records, enter initial data, and update records and orders in various automated systems.
- Assist Probation Officers with closing cases, including maintaining documents, updating MassCourts and intakes, and ensuring orders are included.
- Open case assignments and provide relevant documentation to the Probation Officer.
- Run indigency reports to assist Probation Officers with recommendations for appointment of counsel.
- Verify the daily list with the Clerk-Magistrate’s office and prepare necessary documents for the assigned Probation Officer.
- Request information from other agencies, departments, and courts.
- Identify record identity issues and request mergers or corrections of probation records.
- Maintain statistical data concerning case-processing activities.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
