Probation Case Administrator - Brockton District Court
About The Position
The Probation Case Administrator performs entry-level probation case data-entry processes, runs data queries in the Court Activity Record Information (CARI) system, compiles the daily trial list, and provides administrative assistance within an assigned office. The role provides customer service to coworkers, lawyers, law enforcement personnel, and the general public by phone and in person. Case processing may use an electronic filing and/or case management system. The position works under the direction of the Department Head or designee and does not supervise others. Work is frequently performed in an office or similar indoor environment and occasionally in warehouse or file-storage environments. The position requires light physical work, including exerting up to 20 pounds of force occasionally and up to 10 pounds frequently.
Requirements
- High school diploma or GED equivalency.
- One year of related work experience; equivalent combinations of education and experience will be considered.
- Knowledge of modern office equipment and technology, including computers and applicable software.
- Organization and time-management skills.
- Customer-service skills.
- Attention to detail.
- Ability to establish effective working relationships, including with other state agencies and court departments.
- Ability to prepare clear and accurate reports and maintain appropriate records.
- Ability to maintain confidentiality.
- Ability to communicate effectively orally and in writing.
- Ability to work independently and follow oral and written instructions.
- Ability to learn departmental and court policies and procedures, the CARI system, and data-entry procedures.
- Demonstrates ethics and values, commitment to the Trial Court and departmental missions, professional development, courteous customer service, applied knowledge of MS Office and business technologies, problem-solving, commitment to diversity, and collaboration.
Responsibilities
- Provide customer service at the front counter, answer incoming calls, and direct calls to appropriate personnel.
- Enter and update restraining orders.
- Receive, date, stamp, sort, and distribute incoming mail, and process outgoing mail.
- Copy, file, retrieve, and sort court papers, documents, and folders according to established procedures; pull folders for court sessions.
- Update CARI with upcoming continuance dates and depositions.
- Assist attorneys, litigants, and law enforcement personnel; respond to routine requests concerning cases, scheduling, and court procedures; and may assist with forms, applications, scheduling, and explanations of court procedures.
- Retrieve criminal records, enter initial data, and update records and orders in automated systems.
- Assist Probation Officers with closing cases, including maintaining documents, updating MassCourts and intakes, and ensuring orders are included.
- Open case assignments and provide relevant documentation to the Probation Officer.
- Run indigency reports to assist Probation Officers with recommendations for appointment of counsel.
- Verify the daily list with the Clerk-Magistrate's office and prepare needed documents for the assigned Probation Officer.
- Request information from other agencies, departments, and courts.
- Identify record identity issues and request mergers or corrections to probation records.
- Maintain statistical data concerning case-processing activities.
- Perform other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
