Probation Case Administrator - Brockton District Court

Commonwealth of Massachusetts•Brockton, MA

About The Position

The Probation Case Administrator performs entry-level probation case data entry, runs queries in the Court Activity Record Information (CARI) system, compiles daily trial lists, and provides administrative support within an assigned office. The role provides customer service to coworkers, attorneys, law enforcement personnel, and the public by phone and in person. Case processing may use electronic filing and/or case management systems. The position works under the direction of the Department Head or their designee and does not supervise others. Work is frequently performed in an office or similar indoor environment and occasionally in warehouse or file-storage environments. Employment is contingent on passing a criminal record check.

Requirements

High school diploma or G.E.D. equivalency.
One year of related work experience; equivalent combinations of education and experience will be considered.
Knowledge of modern office equipment and technology, including computers and applicable software.
Skills in organization and time management, customer service, and attention to detail.
Ability to establish effective working relationships, including with other state agencies and court departments.
Ability to prepare clear and accurate reports and maintain appropriate records and confidentiality.
Ability to communicate effectively orally and in writing, work independently, and follow oral and written instructions.
Ability to learn departmental and court policies and procedures, the CARI system, and data-entry procedures.
Ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently, with negligible force required constantly to move objects.
Successful passage of a criminal record check is required for employment.

Responsibilities

Provide customer service at the front counter, answer incoming calls, and direct calls to appropriate personnel.
Enter and update restraining orders.
Receive, date, stamp, sort, and distribute incoming mail and process outgoing mail.
Copy, file, retrieve, and sort court papers, documents, and folders according to established procedures; pull folders for court sessions.
Update CARI with upcoming continuance dates and depositions.
Assist attorneys, litigants, and law enforcement personnel; respond to routine requests concerning cases, scheduling, and court procedures, and may assist with forms, applications, scheduling, and explanations of procedures.
Retrieve criminal records, enter initial data, and update records and orders in automated systems.
Assist Probation Officers with case closings, including maintaining documents, updating MassCourts and intakes, and ensuring orders are included.
Open case assignments and provide relevant documentation to the Probation Officer.
Run indigency reports to assist Probation Officers with recommendations for appointment of counsel.
Verify the daily list with the Clerk-Magistrate's office and prepare needed documents for the assigned Probation Officer.
Request information from other agencies, departments, and courts.
Identify record identity issues and request mergers or corrections of probation records.
Maintain statistical data concerning case processing activities.
Perform other duties as required.