Inside Sales - Business to Business Paint Champion
About The Position
Rocky’s Ace Hardware is seeking a sales-minded, knowledgeable, and customer-centric Pro Paint Advisor to support professional and commercial customers with their paint and coatings needs. The role is based at the Liberty Street location in Springfield, Massachusetts, which is described as the premier paint store for contractors in Western Massachusetts and Northern Connecticut. The advisor serves contractors, property managers, business owners, and other business accounts by providing paint expertise, tailored product solutions, and an exceptional customer experience. The position focuses on driving paint sales, building business relationships, and maintaining an effective paint department.
Requirements
- Previous experience in paint sales, home improvement, or a related industry is preferred.
- Strong knowledge of paint products, coatings, and color-matching techniques.
- Excellent communication and customer service skills.
- Ability to build and maintain relationships with business clients.
- Detail-oriented with strong problem-solving abilities.
- Comfortable using point-of-sale systems and managing orders.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required.
Nice To Haves
- Additional certifications in paint technology or coatings.
Responsibilities
- Serve as the primary point of contact for professional paint customers, including contractors, property managers, and business owners.
- Advise customers on paint products, finishes, and applications for commercial projects.
- Assist with color matching, product selection, and ordering.
- Develop and maintain business-account relationships, identify sales opportunities, and offer customized solutions.
- Conduct regular phone calls to business customers.
- Coordinate with vendors and suppliers to stay current on paint products and trends.
- Process transactions accurately and efficiently.
- Maintain an organized and visually appealing paint department.
- Support store marketing initiatives by promoting paint sales events and business-focused promotions.
- Train and support team members on paint-related products, programs, and services.
Benefits
- Competitive salary and sales incentives.
- Employee discounts on products.
- Training and professional development opportunities.
- Health, dental, and retirement benefits for eligible employees.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
