Pro Customer Service/Sales

The Home Depot•Pearland, TX

About The Position

The Pro Customer Service/Sales Team serves professional customers, including contractors, property owners, and commercial clients, by supporting each stage of their customer journey. Team members provide efficient order fulfillment and safe loading, recommend products, and offer delivery solutions tailored to customers’ needs. They build and maintain professional relationships, use product knowledge and loyalty programs to drive sales, and deliver service based on customers’ project requirements. The role includes meeting monthly sales goals and other store sales metrics. Depending on the work, team members may assist at the Pro Desk, load materials, manage deliveries, or provide specialized paint and product knowledge. They collaborate to maintain a clean, organized, and safe environment, resolve delivery issues, communicate Home Depot’s advantages over competitors, monitor inventory, and execute sales initiatives.

Nice To Haves

Bilingual communication skills may be preferred at certain locations; the specific language varies based on customer need.

Responsibilities

Build and maintain professional relationships with Pro customers, including contractors, property owners, and commercial clients.
Provide customer service and product recommendations tailored to customers’ project needs.
Support order fulfillment, safe loading, and tailored delivery solutions.
Drive sales using product knowledge, loyalty programs, and tailored recommendations.
Meet monthly sales goals and other store sales metrics.
Assist at the Pro Desk, load materials, manage deliveries, or provide specialized paint and product knowledge as needed.
Collaborate with team members to maintain a clean, organized, and safe environment.
Resolve delivery issues and communicate Home Depot’s advantages over competitors.
Monitor inventory and execute sales initiatives.
Uphold high standards of customer service and safety.