Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers, assessing their needs, and providing assistance. They learn about products using company tools and provide customers with information to help sell an entire project. Associates learn to greet, qualify, recommend, and close every customer in their department, and handle basic questions in adjacent departments. Associates maintain the in-stock condition of assigned areas and ensure they are clean, shop-able, and safe. They help provide a safe working and shopping environment by following safety policies and standards, completing specified safety training, correcting hazards and unsafe conditions immediately or reporting them to the Manager on Duty, and working safely to avoid endangering themselves or others. They work in cooperation with their Department Supervisor and associates in their department and other departments. Specific departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Responsibilities
- Actively seek out customers, assess their needs, and provide assistance.
- Learn about products using company tools and provide information to help customers complete an entire project.
- Greet, qualify, recommend products or services to, and close customers in the assigned department.
- Handle basic customer needs in adjacent departments.
- Maintain the in-stock condition of assigned areas and keep them clean, shop-able, and safe.
- Follow safety policies and standards and complete specified safety training.
- Immediately correct hazards and unsafe conditions or report them to the Manager on Duty.
- Work safely to avoid endangering oneself, coworkers, vendors, or customers.
- Work cooperatively with the Department Supervisor and associates in the same and other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
